Absolute Investigative Fingerprinting and Security Services

Fantastic experience: I've been getting my fingerprints done and using notary services in more than a dozen states for decades. I went to the 604 E. Joppa RD location in Towson this time. This location, by far was the easiest, most efficient and friendliest place I've ever been for these services. My daughter recommended them and states she uses them exclusively. I see why and am grateful for her steering me in their direction. The waiting room had a couple of people ahead of me but the wonderful staff were so efficient that by the time I finished signing a couple of things and paying, it was my turn. It took literally less than 10 minutes from walking in the door. Appreciate the old-style customer service, THANK YOU!!!

Negative experience: No where on the website says that they only do appointments on Saturday. I drive all the way where and could not get waited on this is a big inconvenience please update your website than lady was rude

Positive experience: I finished my application quickly so I was printed fast. We was all in and out

Fantastic experience: They’re good and very friendly.

Fantastic experience: I've used Absolute for required fingerprinting numerous times. Always friendly, professional and prompt. They don't take appointments on weekdays, but I've never had to wait long.

Fantastic experience: Quick and easy. Best fingerprinting experience I've ever had, and that says a lot.

Fantastic experience: Everyone is super nice. Funny how Jaymie B did my (Jamie B) fingerprints lol

Fantastic experience: Second time at this location. They accept walk-ins and regardless if it’s crowded or empty wait times are very reasonable!! They’re nice and professional. The space is small but you’ll be in and out so it doesn’t matter. May be slight higher than CJIS on Reisterstown rd but you are paying for the service and convenience.

Fantastic experience: I’ve needed fingerprinting done in several states for various jobs, and this has by far been my favorite place so far. It was quick, easy, and their staff was kind. (I also liked that they had a parking lot!)

Fantastic experience: nice staff and quick

Fantastic experience: Walked in, and immediately was told to sign in I was asked while signing what was the purpose of the visit, and gave me a list of everything needed. It wasn't many customers in the office. I was called to the back after signing in and the fingerprints were finished in less than 2 minutes. Quite fast and efficient.

Fantastic experience: Quick and easy process. The 2 ladies working that day were very nice.

Positive experience: Fast and quick. It was really a fast process. Used less than 10mins for my fingerprinting

Fantastic experience: Efficient and friendly!

Fantastic experience: Very easy process! All the staff were incredibly helpful and efficient in getting everyone waiting in and out very quickly.

Fantastic experience: Taylor was very nice and polite when I came in to get fingerprinted I would definitely recommend this location this is my second time here and it’s always a pleasure

Fantastic experience: Arrived and left in about 30 minutes. Short wait and staff was friendly. Most people were there for fingerprinting like myself and they got through us all really fast. Go here for walk in fingerprinting you won’t regret it!!

Negative experience: Very unprofessional. Be careful they will not help with the paperwork knowing that if it’s not filled out correctly they will take your money. I went twice and still do not have my background check.

Fantastic experience: The staff was friendly and helpful. I was waited on in a timely manner and got done with my finger prints without any hassle. They were knowledgeable about the whole process.

Fantastic experience: Everyone there had a wonderful smile and was very helpful. I drove an hour and a half to get same day fingerprinting, was only in the building for 3 minutes, and they made it worth it. Very sincere, the girl who did my fingerprints was extremely sweet. Highly recommend!

Fantastic experience: It was my first time going there for my job and I must say that they were fast, I was in and out. The staff there are very friendly and kind, when you ask them a question they answer it with no attitudes. I would definitely recommend this place to get your fingerprints done

Negative experience: I have no idea who that lady was when I went in. But RUDEST person I ever met and it was completely unnecessary

Negative experience: Would tend to expect some sort of human decency and flexibility around operating hours after calling ahead and showing up at 4:45 (the daily cutoff). Seems like a local establishment that survives off of relationships and so I would not recommend this place to anyone.

Fantastic experience: Quick service in and out 15 minutes

Fantastic experience: Such a professional, nice and friendly environment!!!

Fantastic experience: Charles and Maggie were absolutely amazing. They were utterly swamped with customers today and kept their cool and ensured everyone was attended to. We more than appreciate them accommodating us! Thank you so so so much Charles and Maggie!!

Fantastic experience: Friendly staff, office clean

Negative experience: Received an appointment time even though they’re now taking walk in’s. Appointment time at 10 didn’t get seen to well over an hour later and they took someone in front of me who signed in 10 minutes after I got there. Apparently only have one person doing fingerprints.

Fantastic experience: Always great customer service! 5 Stars all the way!

Fantastic experience: Great place

Negative experience: Setup appointment three weeks ago for today. I called to confirm appt, and was told not on schdule. Bad for business

Positive experience: It was very crowded, but I didn't experience any issues.

Fantastic experience: Was able to get fingerprinted for gun licenses and able to leave an hour after appointment start. Appointment only so call ahead.

Positive experience: Changed the rules about having to have an appointment about a week ago. They didn't update their website. I found a note on the door after traveling a long way. After making the call for an appointment outside the door, I confirmed my appointment and informed the receptionist that the making an appointment info was not updated on their website. The receptionist was VERY RUDE! With attitude, yelled, DO YOU WANT THE APPOINTMENT OR NOT?!

Fantastic experience: Professional, friendly, quick service.

Negative experience: The lady that answered the phone this morning is rude and attempted to rush me off of the phone without at least attempting to do a first call resolution. It would be my first time utilizing Absolute solely for my employers sake. She stated that I was unable to start my vehicle license process with Towson even though they’re opened and stated that I should call the Essex location. I call Essex three times because it’s closer and no one is answering the phone. The lady stated there is only 1 lady at the Essex location handling everything. She spoke over me and stopped me while I tried to ask a question to assist another customer. The reviews about the employees being rude are factual. I do not look forward doing business with them but In order to keep my job I need to go through the process with Absolute, unfortunately.

Fantastic experience: Fastest ever. Nicest team ever.

Fantastic experience: Great customer service and professional!

Negative experience: On their website it says they take walk in’s from 9-5 Monday- Friday, their door states 9-430. Drove an hour to miss it by 5 minutes

Negative experience: Whatever you do don’t go the Essex location I called three times for my results said she was busy and that the computer was broken my fingerprints were not sent over too CJISfor weeks I continued to get harassing phone calls about a job offer once I left my phone number with this company don’t go to Essex just don’t

Fantastic experience: Love that they have an appointment free service. Came in and got what I needed done within 15 minutes. Great service for anyone that needs fingerprinting, background checks, etc.

Fantastic experience: Nice service!

Fantastic experience: It should actually be listed somewhere that all of their locations close 30minutes prior to the listed closing time. Very quick and efficient

Fantastic experience: Busy but efficient.

Fantastic experience: They get you in and out

Positive experience: Fast courteous service with short wait times. Ample off-street parking.

Fantastic experience: What could have been a very "institutional" experience was actually pleasant and warm. Very cheerful and helpful team at front desk and fingerprint tech mad the elaborate process simple. Great job!

Fantastic experience: They will have you in and out the door in minutes with all you need.

Positive experience: It would be better if they do appointments instead of just walk-in. Wait time can be more than half an hour.

Negative experience: It was easy to find. I went to be fingerprinted for my job. I object strongly to having to give my social security number as a way to identify myself!! (Numbers should be private). Two new laws passed in Maryland: July 1, 2020 and Oct 1, 2020. They can use an authorization number instead. They have my driver's license number which a social is tied to; that should be enough. When I asked the lady why she needed it all she said was she can't go forward. So it's the program. The program is out-of-date!!. When I hesitated all she could say was ' yes or no'. And when I hesitated she said it again--'yes or no'. I was already there and had driven 50 minutes to get there. The place I went to in Laurel did not require it and I've been there twice. People are more sensitive now and in the past it was common to use the social. Nowadays; it should not be used as a way for identification Where I work I just complained to our management assistant that next time I will NOT go to that business if they still require that in their system.

Fantastic experience: I enjoyed getting my fingerprints done at this establishment. They have their own private parking. The interior is nice and clean and the staff are super friendly and accommodating.

Negative experience: Services are fine but the front desk is discombobulated. I waited over an hour just to receive a number, there were plenty of folks who came after me that had received theirs, and I don’t think I’ll even be able to be seen today. It’s not that busy either, and I’ve been here for two hours now. Don’t know why this process is taking so long.

Fantastic experience: I wish there was more stars to give this office, I didn't need appointment, there's a walk in. Just 3 beautiful souls in this office but so professional & efficient. In less than 20 minutes I was in & out. Done. The office is neat, clean & organized. The staffs so welcoming & professional. I will recommend this office to anybody looking for such services like background check.

Positive experience: Good service, very busy but wait wasn't very long

Fantastic experience: Never knew this place was here. No appointment needed unless on Saturday. Was in and out in about 20 minutes. Very friendly and happy to help! They do more than just fingerprints! Check them out!

Fantastic experience: My second time at Absolute Investigative Service and have always been pleased. Digital fingerprinting fast and easy. In and out. Know their business.

Positive experience: I had to go twice because I was unaware they were doing finger print cards vs electronic. The building Is Small like a house but you park in the rear of the building. Go inside through the front of the building, sign in on the clip board. Please have your cards if you need them BUT DONT WRITE ON THEM. And make sure you take unexpired photo I. D. They charged $50.00 dollar for finger prints prices vary and are subject to change. The options to pay I think are cash or credit/debit. The hours are Monday through Friday 9-5 EST but they take their last customer at 4:30pm. The prints took literally 7 minutes lol or less. They were fast, what took the most time was the completing the demographics on the finger print cards. They did have Covid precautions the chairs are spaced out, they have clean and dirty pens plus sanitizer on the counter. The technicians wear gloves too.

Fantastic experience: Customer service was very good and the ladies were very nice. The office was clean and I would recommend this office to my friends.

Fantastic experience: Excellent customer service. And short wait time, and process everything very quickly

Positive experience: Fast and polite. Very efficient.

Fantastic experience: Very fast & good customer service

Fantastic experience: I thought I would be here all day but 20 minutes tops..Nice people also

Fantastic experience: They very professional and friendly. Great services

Fantastic experience: friendly, efficient and professional.

Fantastic experience: Excellent service in a clean environment the staff were very proficient!

Fantastic experience: Get customer service

Fantastic experience: Good work didn't take long for my fingerprints to get done 5 stars

Negative experience: Before, I loved going to this place to get fingerprinted. It’s very continent and usually professional. Now, vaccinated employees are not required to wear masks which made me extremely uncomfortable. If I were a company that serves the public, I would not put someone at the front not wearing a mask. It does not look good for the business and is bad customer service in my opinion.

Fantastic experience: Top notch service, very professional

Fantastic experience: Ben Chaves has been really helpful during the classes! I would recommend this to others if they want an HQL license.

Fantastic experience: Both my experiences here were incredible due to the amazingly friendly staff members Morgan and Robin. They quickly completed their service while being so kind and accommodating, helping to answer my questions and making me feel like a valued customer. A little bit of great customer service goes a long way, it really made my day!

Fantastic experience: Job well done. Very friendly

Fantastic experience: Very friendly and helpful!!

Fantastic experience: Quick and easy. Very simple process

Fantastic experience: Super speedy and friendly.

Fantastic experience: Amazing service. Even with other customers and the phone constantly ringing I was in and out in 11 minutes! They answered all my questions before I even asked. I never leave reviews but this is worth it!

Fantastic experience: Ben Chaves was an Awesome instructor!! I recently took my HQL and Concealed Carry Course. Highly recommend. Ben was very knowledgeable and friendly.

Fantastic experience: A very quick and painless process, staff was very friendly and professional.

Fantastic experience: Good customer service. I like this location.

Fantastic experience: Quick and easy. I was in and out in under 15 minutes. Only downside is their parking lot. Its tiny and a bigger vehicle may have trouble getting out

Fantastic experience: Very quick process. I was in and out within 15 minutes. I did have to make an appointment but they were able to get me in within 3 days. Every team member I encountered was very friendly, helpful and knowledgeable.

Fantastic experience: Quick, courteous, and professional.

Fantastic experience: Great service and friendly

Negative experience: Half the people working here weren’t wearing masks which is pretty bad for a place that medical professionals and child care professionals are required to go here for background checks for work. If the employees here aren’t wearing masks how am I supposed to trust that the surface I touched to get finger printed is even sanitized?

Positive experience: The office is looking outdated, yet it is clean and organized. The parking is available for free (first come, first served). The front desk receptionists are courteous and helpful. While waiting, do not expect to receive complimentary services, such as a cup of freshly brewed Keurig coffee or a bottle of spring water. As of December 2020, fingerprinting service (it is an inkless, electronic way of capturing a person's fingerprints in a digitized format) costs $24.00, and Maryland Criminal Record Checks costs $18.00 per customer. Payment methods include cash and major credit cards (including AmEx, VISA, MasterCard, and Discover) are accepted. If your employer requires fingerprinting services and/or a state of Maryland criminal record check, this is the place to be. Please, note: Appointment is a must.

Positive experience: Very professional outfit

Positive experience: Good fast results

Fantastic experience: Very professional and clean environment.

Fantastic experience: Awesome

Fantastic experience: Morgan and the rest of the team at the Towson location were great! Thanks!

Fantastic experience: Very friendly. Quick service with appointments.

Fantastic experience: Make an appointment

Fantastic experience: Real nice folks, smooth easy process.

Fantastic experience: Quick, helpful, friendly. Everything you want in a service!

Fantastic experience: Excellent customer service

Fantastic experience: Quick, easy, and friendly; couldn't have asked for anything better. WAY BETTER THAN THE MVA!!!

Fantastic experience: On time and organized especially with COVID pandemic

Fantastic experience: The staff was very professional and were quick providing services

Fantastic experience: I’ve been fingerprinted at a half a dozen places and this was by far the fastest with the best customer service.

Fantastic experience: Helpful, friendly staff. Answered my questions. Efficient.