BrightStar Investigations
Information about BrightStar Investigations
Opening hours
- sunday: 7h-21h
- monday: 7h-21h
- tuesday: 7h-21h
- wednesday: 7h-21h
- thursday: 7h-21h
- friday: 7h-21h
- saturday: 7h-21h
Colorado Springs most trusted Private Investigation Agency! BrightStar Investigations is a licensed, bonded, and insured private investigation and process serving firm using the latest in surveillance technology. We provide a wide range of services such as surveillance, process serving, background checks, infidelity, cheating spouse investigations, fraud, criminal history, missing persons, social media and internet investigations, civil judgments, and more. Call us today to hire our services!
Our comment from Baker Street Directory about BrightStar Investigations:
BrightStar Investigations is a leading private investigation firm located in Colorado, renowned for its exceptional service and commitment to clients. With a dedication to integrity, professionalism, and results, BrightStar has earned a stellar reputation among clients who seek reliable investigative services.
Some of the highlights of BrightStar Investigations include:
- Outstanding turnaround time: Clients frequently praise Craig and his team for their swift responses and ability to deliver results quickly.
- Compassionate and honest service: The staff is known for their empathy and dedication to understanding clients' situations while maintaining clear communication throughout the process.
- Thorough and detailed work: Those who have hired BrightStar commend the meticulous attention to detail, ensuring that each investigation is comprehensive and reliable.
- Problem-solving capabilities: Many clients report that BrightStar is capable of tackling complex cases that other firms are unwilling to handle, showcasing their creative and resourceful approach.
- Positive client experiences: Numerous testimonials highlight the professionalism, understanding, and effectiveness of Craig and his team in gathering crucial information or successfully serving legal papers.
While there are some critical reviews regarding communication or misunderstandings in certain high-pressure situations, the overwhelming consensus is that BrightStar Investigations should be the first choice for those needing investigative services in Colorado Springs and beyond. Their client-focused approach, expertise, and integrity make them a standout option in the industry.
BrightStar Investigations: Reviews
Fantastic experience: Best most brilliant investigator in Colorado‼️and I tried over a dozen. He really knows his super spy shit and doesn’t try and stall and dink around wasting your money. So many of them will try and solve your problem with the slowest baby steps that will take forever and never get the results you paid for. Craig is legit with mad integrity. I think my legal team will probably keep him on their speed dial forevermore. Thanks Craig for true Christmas spirit‼️
Fantastic experience: I've used BrightStar using Craig as our PI twice over the last three years. All I can say is WOW. He really does deliver and goes over and above the call of duty. We have been looking for my missing brother in law for three years. No trace since 2016. We assumed he was deceased. Hiring Craig has gotten us more information then anyone, and now we believe he is still alive. We haven't found him yet, but we now know he appears to be alive and believe we know a more specific location. BrightStar is affordable, reliable, and honestly I appreciate all Craig's hard work and determination to uncover the truth as he works on our project. I will definitely use BrightStar again in the future. Love Craig!!!
Negative experience: Called and talked to Tori. Was a pleasant experience. She transferred me to Craig which was someone who doesn’t listen and details are important in an investigation. He was confused by what my intentions are. I wanted to calmly approach the scammer and see if he understood the harm he was causing and maybe help him understand verbally. Apparently Craig took this as a physical beating or something other than what I described. What I’d like to do verses what my intentions are are two totally different things and he couldn’t get that through his head apparently. First off “Craig” I’m not a violent person. Second off “Craig” as a Christian the idea is to help people understand the hurt and pain they cause in this world and not by beating them but helping them understand. Third “Craig” I have friends in the FFTF that handle the dirty work. Your ASSumptions of my intentions were cast on the conversation by YOUR OWN perception not mine. Giving a person the opportunity to correct what they’ve done before the sky falls on them is called redemption. Perhaps you’ve heard of that? Or redeeming themselves. Your assumptions were way out in left field and off the wall. Clearly you only wanted to hear yourself talk and only your perception. I have a number of actual people involved as far as law enforcement in the background including the FBI. I thought being a PI you could help me move things along a little faster with gaining important info I could pass on. Clearly you’re perception fogs the reality of what I was trying to accomplish. Also, you’re more than welcome to call all the other PI’s in Denver and give them your perception of things because if they operate close minded I really don’t care to use them. ****ONE STAR*** wouldn’t recommend due to lack of comprehending and only operating on their belief. I am a practicing Christian/Evangelist gifted man and maybe looking up what we do for the culture would shed some light on your ignorance of my intention. Just a thought.
Jameson called our company wanted us to find a person so he could fly out to Colorado and "confront" them. We would not complete this task, due to the propensity for conflict and potential violence. Jameson ended the call by swearing at me and hanging up. Sorry Jameson, we will not participate in investigations that have the potential for conflict.
Fantastic experience: Excellent service. I will use them again.
Fantastic experience: I have had to hire a number of investigators as a defense attorney here in Colorado Springs and absolutely none of them compare to Craig. Other investigators will do the bare minimum, take days or weeks to get back to you, and sometimes fail to deliver at all. Craig is completely opposite. His turnaround time is the fastest I’ve ever seen and his reports are incredibly detailed. Just last week I asked him to find a witness for me and within an hour of me asking Craig had already given me the exact location of the individual as well as some very helpful information that makes my case even stronger, and it was something I didn’t ask for! Craig is now the first and only investigator I call when I need something done for a client. I can’t recommend him enough.
Thank you Alexis. It is our distinct pleasure to work on your cases!
Fantastic experience: I have never had to hire a private investigator before and no idea what the process was. this was an extremely complex case and Brightstar investigations(Craig) went above and beyond! He explained every step and went in depth on things I didn’t know was going on! He was in contact daily and really dove head first in finding what was needed! Highly recommended!!!
Fantastic experience: So helpful in getting me information quickly. Craig was super sweet and genuine. Will definitely go back if I ever need something looked into again.
It was our pleasure to help Jaime!!
Fantastic experience: Fast and Discreet work, I just wanted to publicly thank them for the hard work handling my situation. Very professional and like I said discreet.
It was our pleasure to work on the case James!!
Fantastic experience: In less than 24 hours, Craig found and served someone who I thought was impossible to find. Great communication, quick, and provided me with the information I needed and more. Was also very creative with how he completed the delivery of papers. Highly recommend. Thanks again, Craig!
This case was
Fantastic experience: Our family had just had reality TV become our new normal. And then we were asked to contact Craig at BrightStar Investigations and the fear in the unknown of what was ahead was calmed... True Story! He called us the same day , set time in his schedule and listened to us with such attention and concern, like we were his only client, we aren't. Then he did something that only a believer would do, before we left, he lead us in prayer. Craig delivers the truth, good or bad, always. He is so tied to the Holy Spirit that he does not make a move until he is lead to do so. And when he was, he found the new evidence we needed to move forward. Craig is a friend even after his job is done, listening when we are frustrated with the system called Justice, taking time, even if he has to rearrange his life to do so, texting when you least expect it saying he is just checking on everyone. He is smart, experienced, direct, honest, kind, caring and loves his family and the Lord. We are so blessed to know him. If you are trying to get through a storm in your life, Craig is the earthly answer to the prayers you lift to the Lord above.. Believe it!!!
Larry, Thank you for allowing us to investigate for you. This was a special case and I am grateful that we were able to meet and exceed your investigative needs!!
Fantastic experience: Edited, made the mistake, he was super responsive and willing to help.
We most certainly contacted Mr. Martinez back. We are very sorry that you are going through a difficult life situation sir. Please feel free to reach out again should you need help.
Fantastic experience: Detailed and professional. One of the better private investigators
Thank you Garrett!!
Negative experience: I would suggest you use someone else this guy was argumentative and was a solution man but had no solutions for my papers to be served.All talk no help
Fantastic experience: Couldn’t have asked for a better experience. Craig was incredibly responsive, knowledgeable and he did everything he said he’d do. For sure give him a call when you need help that is out of your normal ability to get.
I am so glad we could meet and exceed your expectations Dan!
Fantastic experience: Craig is professional on every level. Out on an investigation, communicating with his clients and in the courtroom. If you ever need help gathering information, he is your guy!
It was a special case, Jane. Thank you so much for trusting us!
Fantastic experience: My experience with this company and Craig, was nothing short of amazing!!! When I tell you that man got skills, I mean he got SKILLS!!!!! He did more on this case than he U.S. Marshals could even do!!!! He literally blew me out of the water with his ability to locate the man that hurt my baby girl!! He’s now behind bars, where he deserves to be, because of Craig!! I am living proof that you do not need to look elsewhere! Don’t second guess yourself if your looking for someone to get the job done, because HE WILL GET THE JOB DONE!!!! Period!! This experience has changed my life and my daughter can get the justice she deserves now because of it!!!
A special case for sure Sarah! May you and your daughter get the justice she deserves! God bless!
Fantastic experience: Craig is very professional and worked very hard to help my family during a very desperate time. I would recommend him to anyone and would hire him once more if I had to.
It was an absolute pleasure working on your case Hudson! I wish you and your family nothing but the best!
Fantastic experience: Great work and helped me find answers
Thank you so much, Hannah!
Fantastic experience: Mr. Smith was very efficient and professional. He got back to me immediately with positive results. I would definitely recommend him and his company to anyone that has unfortunate issues. Thank you very much..
Negative experience: Not at all helpful worst phone call I've had in years how are you supposed to know what they can and cannot do if you don't ask? Craig was immediately dismissive and accusatory. STAY AWAY
We appreciate all feedback. It should be noted that our office has never received a phone call from an Earle Mcfee.
Fantastic experience: Very pleasant and professional to speak with. Reassuring and confident in outcomes. Responded in a timely manner. Would recommend their services.
It was a pleasure working with you 'Madonna'!
Fantastic experience: Had a fantastic experience, Craig found everything I needed with very fast responses. Highly recommend using this service for all of your PI needs
Glad we could get this one done quick!
Fantastic experience: Wow when the other reviews stated Craig was quick they weren’t lying! I submitted a request for information and he LITERALLY called me within minutes. He got me exactly what I needed with a full report in less than 48 hours. I will definitely use him again if I ever need to. 10/10 would recommend!!
Thank you for leaving a review Brianna, and thank you for being a client!!
Fantastic experience: 100% would recommend these guys for your investigatory and as your process sever. Not only did they find my sons dad within a day they got him served the very same afternoon. I will definitely be using BrightStar for any of my future needs
It was our absolute pleasure, Amber!!
Fantastic experience: Craig was so awesome! He was beyond helpful! I've never experienced such great customer service. Thank you!! & HIGHLY RECOMMEND this place
Thank you Eunice. Your recommendation is much appreciated!
Fantastic experience: I have discovered through experience that hiring the best saves me time, money and stress. This applies to Craig over at Brightstar investigations. He Is thorough and focused, and has the connections to get the job done. Would not consider using anyone else!
Thank you Don, for taking the time to review our service! I'm glad to see that you are as satisfied with the outcome as I am, and more pleased it was a positive experience through the process.
Fantastic experience: Great service. I was able to get someone served in under two hours. I would recommend this service to anyone looking for quick, reliable service.
Laura, you are too kind! I'm glad you are satisfied with our services. I really appreciate you taking the time to leave us a review, it really means a lot. :)
Fantastic experience: I had a very good experience with the private detectives in Colorado Springs at Brightstar Investigatons. I needed info for a legal case and my PI worked closely with my lawyer to get exactly the evidence we needed. The outcome of the case was successful thanks in good part to having the evidence gathered by Brightstar. Highly recommend.
Allan, Thank you so much for the nice review. We really enjoy working with you and greatly appreciate you taking the time to review us.
Negative experience: They are a joke. Go to a better place and avoid this one.
Dear JJ JJ, We would love to respond to your review, but we don't have anyway of telling if you are a real client or fake review, no record of any caller by your name, and you did not leave any detail for us to address your concerns. As a long-time Colorado Springs private investigations firm, providing excellent customer service is our core value. Please call us so we can fix whatever problem you had (719) 578-3317 Thank you!
Fantastic experience: Great experience. Timely, efficient, and they kept me in loop the entire time. The team was very responsive and answered all my questions within minutes. HIGHLY RECOMMEND!
Lee, Thank you so much for the nice review. We really enjoy working with you and greatly appreciate you taking the time to review us.
Fantastic experience: Craig was awesome! Id highly recommend him to anyone needing these kind of services. He answered all my question, made me feel heard & help get me my child back! Not to mention a day after he was asked to do the job! Hands down, best in the Springs! Maybe even this part of colorado! Thanks Craig!
Lyxy, you are too kind! I'm glad you are satisfied with our services. I really appreciate you taking the time to leave us a review, it really means a lot.
Fantastic experience: These guys were amazing. They were fast and easy to get ahold of and worked even on weekends to help resolve my issue!!! I would recommend them to anyone needing a server. !!
Thank you JT. We love what we do and take our work seriously so our customers get answers fast. We truly appreciate your kind words.
Fantastic experience: BrightStar Investigations was able to serve my ex husband even when he was eluding service in Colorado, staying in different places and he doesn’t have a work place to show up to everyday that could have made it simple to serve him at. On top of all that he travels out of state for work! I also live out of state and was not able to be much help, overseas with a huge time difference! BrightStar didn’t shy away and trust me I had other Private Investigators refuse to help me...it was just too hard of a case. I’m so grateful! When others wanted an open and close service to be completed BrightStar took the challenge on and they were very professional, not curt at all and I truly feel their number one goal was to serve the papers in an absolute legal manner and yet be creative about it. They also didn’t have “were all about the money “ attitude. Service was genuine and prompt, saved me BIG TIME!!! After all you cannot finish up your legal issues if people pretend they don’t know they’re supposed to be in court and try and remain elusive! My divorce was underway because of BrightStar! Money well spent!
We love doing cases like this Kelly!! Thank you for letting us get what you need!!
Fantastic experience: Real easy to work with . sympathetic and seemingly empathetic
Glad we could be both!! ✅
Fantastic experience: They went the extra mile to get what we needed done! I will be a continued customer if the need arises. Thanks so much!
Thank you Sarah!! It is our pleasure!
Fantastic experience: I tried to have my small claims papers served by the Sheriff's Dept with no luck. I hired Brightstar and the job was done less than a week! Papers served in hand! I would highly recommend hiring Brightstar. Thanks again for your help, the process was very smooth.
It was a pleasure getting this done for you Laura!! Great result! Wish you the best!
Fantastic experience: I was having trouble serving my husband divorce papers because he wouldn’t give me his address or his work information. After trying to serve him for a month, I hired Craig to serve him papers and he had it done the day after I hired him. I would highly recommend this company!
Glad we could get this one done quick!! ⚡️ ⚡️
Fantastic experience: My husband called Craig yesterday, and by this afternoon we had received imperative information regarding our legal proceedings. The information that Craig obtained had a direct and very favorable impact on our litigation, resulting in us prevailing. We are so grateful and glad we called Brightstar Investigations and would happily do so again should the need arise. Highly recommend!
Thank you Amy!!!
Fantastic experience: Although I did not personally work with Craig, my mother recently did. He helped tremendously in helping my family find and serve papers to someone that had been missing for six weeks. Craig did this difficult task in only 5 hours. I will always be grateful for Craig and his diligence! Thank you for helping my mom!
It was a pleasure working for your family Morgan. I thank God for the outcome, and I really wish you nothing but the best!
Fantastic experience: I am so grateful for Craig of Brightstar. He is a true professional who is focused, listens attentively, and goes above and beyond to get the job done. It took him only 5 hours to find and serve papers to a person who had been missing for six weeks. I am absolutely amazed by Craig’s skill level. His honest and direct approach to his work is appreciated. Thank you, Craig!
Thank you Linda. Special case, even more special results. I wish you nothing but the best.
Fantastic experience: It's been great working with Craig!
Always a pleasure Collin!
Fantastic experience: These people were quick to respond to my initial inquiry, and out the leg work in to serve papers to a difficult individual. What i valued the most, was the frequent periodic updates. I never had to chase them down for a status. They did not waste my time, which is monumental and these days.
Glad that we could get this one done Jessica!
Fantastic experience: We received awesome customer service from Craig. Everything we asked for was done in a timely and professional matter. Thanks for the great service.
Thanks Cristina!!
Fantastic experience: I could not be happier with the service I received. I had a complicated, seemingly near impossible situation, and Craig went above and beyond to help me. I recommend this business 100%. If I ever need this type of service again, this is who I will call. Five stars all the way!
This was a wild case for sure! Thank God for a great resolution!
Fantastic experience: I can't believe how quickly Craig professionally handled a difficult situation that all the other private Investigators were unsuccessful at accomplishing!!!! AN HOUR!!!! ONE HOUR!!!! I spent over a year trying to get Carolyn served but Craig served her in less than an hour with video!!! Amazing 100%
This was a special case Carolyn. Many blessings to you as you proceed with your case.
Positive experience: Craig was great- not even 24 hours passed and he found an address for me. I had to learn about an affidavit from someone else. I requested it from Brightstar and never received it. My situation is I'm sure unique but a bit pricey for just finding an address. Craig was very friendly on the phone.
We are very happy that we were able to get an address for you so quickly. We are very sorry about the affidavit. It simply was a misunderstanding on our end. We will do everything to ensure that the situation is remedied! Thank you for being a great client!
Fantastic experience: Very very helpful and polite I never give five stars and this company deserves it
Thanks Scott!
Fantastic experience: Craig and his team are excellent! I needed intuition validated and they were able to provide information that confirmed everything.
I am so happy that we were able to get you the answers you deserve!
Fantastic experience: Great service. I had a case in which I needed information about a person 3 years ago and now I need the information updated. Craig dropped what he was doing to help me out and was friendly and remembered the investigation. I highly recommend their services.
It was a pleasure greeting results for you Chris.
Fantastic experience: Great service - quick. And help afterwards also!
Thanks Milliron!
Fantastic experience: Craig is VERY efficient and found the person I was looking for within 10 minutes. He was able easily to put the pieces of the puzzle together from this convoluted database and see where the person I needed to serve now resided. The service then went off without a hitch. I'm sure I will be using his services again in the future!
Alice - we are so happy that this puzzle was solved and that you got the outcome that you deserve. We are here for you, and anybody that needs results!
Fantastic experience: The services I requested were completed quickly and professionally. Should I require these services again I would not hesitate to hire Brightstar.
Thank you Terry! It was a pleasure!
Fantastic experience: We had the chance to collaborate with BrightStar on the French part of an international investigation lead by them. We've been impressed by their expertise in social media investigations. Investigator Craig SMITH is a hard worker, always aiming for efficiency. He advised us in a perfect way. We highly recommend this company, and we know now who to call for an investigation in the US. Thank you
It was an absolute pleasure working on this joint operation with Prometheus. Thank you for your professionalism! Look forward to the next one!
Fantastic experience: So glad to have found Brightstar and my uncle! They are reasonably priced and provided excellent information, very quick.
Thank you Teresa! I am so happy for the outcome of this case! Happy for YOU! Many blessings!
Fantastic experience: Brightstar is the ONLY private investigation company I would use- hands down THE BEST!! When you are panicking and don’t know what to do, or need help investigating anything, you should DEFINITELY call Brightstar Investigations. (They REALLY will get the job done and give you relief and peace.) After I was robbed, Brightstar Investigations immediately responded to my call and promptly investigated my concerns that day! They were professional, understanding and VERY good at their job!! Craig and his team resolved the entire situation for me. I made a call to them and they took care of it!! Not only did they locate the criminals IMMEDIATELY- they personally recovered some of my stolen articles!! Brightstar went above and beyond for me and my family on a very scary, confusing and emotional day/night. Their fee was much more affordable than most of the private investigators we have worked with before- AND- months later there was a snafu with bank transfers- Craig called to let me know and sent me a check that day!! I couldn’t ask for anything better from a PI firm: 1. Integrity! 2. IMMEDIATE response to my inquiry 3. QUICK and THOROUGH handling and investigating of the job 4. GREAT COMMUNICATION 5. A lot of patience for hysterical clients 6. Empathic and easy to work with on my problem. 7. The BEST at what they do, and that is helping YOU!
Thank you so much, Lisa!!
Fantastic experience: If you're on the fence on which Private Investigator to hire, go with Brightstar.
Pleasure working with you Scotty!
Fantastic experience: Really helpful and knowledgeable about the cybercrime work and I really appreciate the consultation and advice during crisis.
Glad we could help Lynn!
Fantastic experience: BrightStar is amazing . They work fast and effectively to get you the information you need . I am beyond pleased with their work . Very responsive to your needs and are right on top of things . The fees are reasonable and manageable . Communication was great from my investigator . Thank you so much ! So google won’t let me add a separate review but 5 stars again ! I can’t recommend this company enough I have told a few people about them and I hope they’ve taken me up on it . This company is beyond professional . I used them again because they work so fast and get you exactly what you’re after . They work quickly and communicate with ty throughout the entire process so you know what’s happening when . I’m so pleased with the outcome and results . Thank you again !
Thanks Chandie! This case was great. Glad we got you the information you need!
Fantastic experience: This is by far the best investigation company I have ever used! Very friendly and helpful and fast! I would definitely use again!
It was great working with you, Jessica!
Fantastic experience: Craig did a fantastic job in finding the info I needed and more! He had it all within 24 hrs of starting the job as well! A+++++
It was our pleasure, Samantha.
Fantastic experience: Craig got the job done discreet and fast! Thank you for the fast, professional, and reasonably priced service.
Thank you Jen!!!
Fantastic experience: After finding out I am a victim of wire fruad. Craig was eager to help and very reasonable. I would reccomend him to anybody! I had results the same day! We have the cops the entire case and he sealed the deal with his detective work.
Thank you Steve! Very satisfying result. Can’t wait to see what happens next!
Fantastic experience: This company was by far the most professional company I dealt with to locate and serve legal documents. I contacted Craig over the weekend and got an immediate response. From contacting them on Saturday and having the papers served Monday morning, I couldn’t be happier with the service.
This was a fun one Greg. I thank God that we got the job done!
Fantastic experience: Awesome. Very professional and was able to solve our problem in just a few hours. A real life saver who keeps in contact with his clients.
Stephanie - this was a tough case, but in the end the result was great! So thankful for you, and I hope and pray for nothing but the best for you and your family!
Fantastic experience: My son was missing for over a month in Colorado I felt helpless here in California & it seemed I could get no cooperation or help from anyone including the police. My last option was to turn to a private investigator, I found Brightstar through an internet search, Craig called me back within 2 minutes! He was the only one that offered any real solutions, he spoke with me in great length & replaced my feelings of despair with a sense of peace & confidence. if you find yourself in this place as I did I highly recommend Craig & his team at Brightstar you will be glad! they are worth every penny!
I wish you all the best as you move forward. God bless!
Fantastic experience: They were very understanding and helped me in every way possible. Did exactly what I asked. And I am very satisfied with their services! Will definitely recommend them again! Thank you Craig for everything!
Thank you so much Pray Love. This was an interesting case. Big problems solved! Thank God!
Fantastic experience: I was amazed by how quickly Craig had my divorce paperwork handled. It was done in a matter of hours, opposed to the days it would have taken the Sheriff's department.
Thanks Aubrey! Quick and painless!
Fantastic experience: Quick, reliable and professional! Had an urgent situation and needed a court order to be served the same day to someone who was difficult to locate. There was one chance to serve the documents at a possible location. He called me when he arrived there and called me again after he served the court order. I am so grateful for the great service.
Thank you Deanna! I am very grateful for the great outcome! God bless!
Fantastic experience: I contacted BrightStar investigations because I needed a restraining order to be served. I will add that I live in California, so I had no idea where the other person was living except that they were in Colorado. In less than 24 hours the person was located and my paperwork was served in an extremely quick manner. I am very satisfied with Craig Smith’s work, he was professional and kept me updated the entire way. Extremely thankful for all his help and the piece of mind I’ve been given. If you’re looking for any investigating services or need documents to be served, stop your search and give them a call.
Thank you for the kind words Diana.! I wish you all the best as you move forward! God bless!
Fantastic experience: Needed to have a background and criminal records check performed. Did the run-around with the "free" or "nearly free" background check services advertising on the web. Got what I paid for -- very little. Then I contacted Brightstar Investigations. They are the real deal. They performed the real background and criminal records check I needed. They did it thoroughly and promptly. Cost a few more bucks than the "cheap" ones available on the internet, but Brightstar's work was very thorough. It was well worth the investment as their report provided very useful information. Spending a few extra bucks on a real background check probably saved me thousands of dollars in the long run! I'll use them again, and refer my friends to them. Money well spent.
Chip - you are a great client. Always here for you if you need us!
Fantastic experience: I would say that Craig is the best by far. He had my situation handled in less than 24 hrs. I would recommend him to anybody.
Thanks Jerome! Much appreciated!
Fantastic experience: I couldn't be more pleased and thankful for the incredible service Craig and his team gave me. Unfortunately, I was put in a very difficult situation and feel very fortunate to have found Brightstar Investigations. They were extremely professional, knowledgeable, and tactful serving an individual that was evading being served in a major time sensitive situation. If you or someone you know is in need of serving services of any kind or difficulty I wouldn't go anywhere else. Thank you so very much for everything, Craig and team!
Expedited and difficult service is something that we specialize in. This case was wild! Had to reach into the bag of tricks for sure. Grace of God all the way! I am so glad that we were able to meet and exceed your needs Ashley!
Fantastic experience: We used Brightstar Investigations to help us gather information that would enable us to handle a sensitive family matter. We worked with Craig personally and he was extremely helpful in guiding us on what we needed to get the job done. He was also reliable, professional, creative, discreet, responsive and in the end we were successful in getting the information we needed. Would highly recommend him!
Can't say enough Sally. Definitely had to think outside the box on this case. Thank you for being such a great client!
Fantastic experience: Craig and his team were amazing! I needed his assistance quickly and he got me the information that I was looking for in the most professional manner. I highly recommend BrightStar Investigations!
Thank you Susie! I wish you all the best!
Fantastic experience: Craig and the team at Brightstar are as good as they come. Their outstanding customer service and professionalism make them the only option that I will choose for private investigation and related work.
Thanks Charles! It's our pleasure to go above and beyond for our clients!
Fantastic experience: I am very happy with the service I have received from Brightstar. Craig took my case immediately and helped me prove that my husband had another woman staying with him for a weekend, that originally was suppose to be a weekend getaway for us. He was great with the follow up information during the investigation and made my decision to leave him even easier. I very please with the service, communication, price and piece of mind. Thank you again.
Cases like these are why I became a private investigator. I am thankful to God that we found out the truth. I wish you nothing but the best.
Fantastic experience: We recently hired Craig Smith of BrightStar to track down an estranged relative, for the purpose of settling an estate. In no time, he had an address and phone number for us. We have since been in contact with the relative, and are able to move on with the estate settlement. Previous to contacting Craig, we'd spent months doing Google and Ancestry searches and had even traveled to the last address we could find. Definitely worth the fee! Thank you Craig and BrightStar.
My pleasure Kathy. I wish you nothing but the best with the estate.
Fantastic experience: I live in the State of Florida and recently needed the services of a private investigator in Colorado. I contacted Craig at Bright Star and received immediate assistance. I can say without a doubt, he is one of the most respectful, conscientious young men I have ever met. His service was excellent; his professionalism was outstanding. On a personal level, he was candid and practical, offering sensible advice. The insight he had about my situation, was most appreciated. I would highly recommend Craig and his company for any investigative needs you may have
It was a blessing working on your case Paula. I wish you the best.
Fantastic experience: Craig Smith was awesome, and so quick to jump on a service for a party "on the run." If we ever need someone in Colorado Springs to get the job done, we will use Brightstar Investigations!! Thanks again!!!
Eric - this one went down to the wire. We don't quit! I thank God we were able to get it done!
Fantastic experience: Craig was extremely QUICK. I was going to go to a different place but I'm glad I searched around a bit more before making my final decision on a service processor. After relaying the information to him, he had had my Ex-wife served within the same day! He was cunning, swift, and accurate. But most importantly persistent! He came up with the necessary dialogue to the get the packet served and took a huge load of stress off of my shoulders. I'm very grateful for this guy and his services. He WILL get the job done. Thank you again Craig, even if my ex-wife was furious with me, you did the job well done! Thank you for protecting my rights and my daughters rights.
Thank you Adil. I wish you nothing but the best as you move forward.
Fantastic experience: Brightstar Investigations did a great job serving my defendant. I was able to have peace of mind knowing that the Summons was served to the correct person. Craig was very professional and I would be happy to use them again.
Thanks Jacqueline! Emergency service sometimes has a higher cost. We are always willing to work with our clients to make sure that they have the BEST service in a cost effective manner. So glad that we could serve your emergency need!
Fantastic experience: Contacted Brightstar Investigations needing some help. At this time it was not something Craig ;s office could assist me with. Yet he wanted me to get the help I needed and direct me towards people who worked in the area I needed. Thanks for the sincerity of wanting to help people .
It's my pleasure Patricia. It's what we do! :)
Fantastic experience: I HIGHLY recommend Brightstar Investigations! I was most impressed with their skill and dedication to getting my job done right and in a timely manner. Using all investigative skills available, including database searches and personal address verifications, they were able to serve court documents to a person who'd evaded 3 sheriff's attempts and another personal processor. Their creativity and ingenuity is off the charts. Rest assured, if you hire them, they will get your job done and you won't be disappointed. They insure justice will be served with ethics and high integrity. Two thumbs up and five gold stars!
This was a tough one Elise. Glad we got the job done!
Fantastic experience: It's not very often when you can find someone who you can trust and will be 110% honest with you. We contacted Craig to discuss a situation where we needed guidance and expertise. After several conversations and much thought, we decided to follow Craig's suggestions and have been satisfied with the results. I have to say that we found these "consultative-like sessions" to be very enlightening and also felt that Craig had our best interest in mind above his. Thank You !
Thank you Baxters! Glad I could help!
Fantastic experience: Brightstar has become my preferred choice for investigations. Craig is on the ball, and extremely quick to get the job done. He charges extremely reasonable rates, and if you have any problems, you just need to talk to him and he'll take care of you. Highly recommend his services!
Thank you for the kind words Roger. Happy to be a resource to your firm.
Fantastic experience: Working with Craig has been a wonderful experience! He is honest, diligent and courteous. I will always recommend him in the future!
Thank you Brandi
Fantastic experience: Brightstar is my "go to" investigator for jobs I need done the right way. Craig is always very responsive and quick to get to work. As a criminal defense lawyer, I constantly have cases that require interviews or investigative work that can effect the outcome of a case. I know my clients expect me to retain the services of someone that we can trust when their future is on the line, and Brightstar has come through for me every time. Brightstar has handled my cases quickly, professionally and affordably. I highly recommend Brightstar Investigations.
Josh - Thank you for your allowing us to serve your client's needs. It is always a pleasure.
Fantastic experience: I have used Brightstar Investigations in my law practice. They do exceptional work. It is thorough and timely. For all future investigation needs, I will call Craig at Brightstar Investigations.
Thanks Bryson. It's always a pleasure working with you.
Fantastic experience: One of my three sons who is now 38 relapsed following the funeral of his older brother here in Asheville, NC (cancer). This formerly addicted son had been clean four years and had built a life for himself in San Diego. Some months after relapsing, he left his wife and according to her headed to Colorado Springs. He called us a month later and told us he had made a new home in the Springs, had a job and was happy there. For three months he stayed in contact with us, but then ceased all communication: no return messages to our emails, phone disconnected, and snail mail returned. My husband and I used every resource we could think of making calls and sending emails to a mobile home park, a place of employment, missing person agencies and the police. Then a high school acquaintance of my son who lives in the Springs did some searching as well. Nothing turned up. I prayed and looked up Colorado PI agencies online. I had no prior experience with this type of service, and was very anxious about making a random call and paying a lot of money. However, when I found Bright Star Investigations, I felt this was the one. Then I read the reviews and was even more convinced. Craig proved to deserve all the compliments and more. I was impressed with how compassionate, diligent and creative he was in his work. His retainer was very reasonable for the number of hours he must have spent discovering concrete leads and information from various individuals. He even obtained several photos we are cherishing. Craig apologized and was disappointed in not getting the outcome he and we would have preferred, but my husband and I have been very comforted by what he did accomplish. Our son is still using, but he has returned to San Diego, where we believe he is happier and safer with more resources, even if he is homeless and using. We feel better knowing he is still alive and in a city he knows how to navigate and loves. Bless Craig for not only providing this information, but for also giving us excellent advice on options at this point. I will always be grateful to him for his kindness and integrity--and would recommend his work to anybody. Maria, Asheville, NC
Very heartfelt words Maria. Praying that you find resolution soon.
Fantastic experience: I had just bought a house with my fiance and there was always a vehicle parked outside at different times of the day and night just sitting in his jeep. I called brightstar investigations about this issue I had concern about.They were able to help us find resolve to this stressful situation. My fiance and I sleep better at night and don't have to feel alarmed everytime we leave the house or go outside. Fantastic work and hats off to brightstar investigations.
Thanks Dustin. Glad you have the peace of mind you both deserve.
Fantastic experience: Craig was really wonderful! He is smart, good at what he does & there was always good communication. I would recommend him to anyone needing such services.
Thank you so much Shannon. It was a pleasure to investigate in your case.
Fantastic experience: This guy can do anything! Gets the job done right. Thorough and trustworthy.
Thanks Joseph. It means a lot hearing that from you. Many blessings!
Fantastic experience: Delivered a detailed report on time. This information gave me the factual data to make the changes I needed to change Thank for all your help!
Your more than welcome Dave. I wish you only the best in the future!
Fantastic experience: I contacted Brightstar via email from out of state and within minutes I had a email from Craig. I must admit I was hesitant at first because I lived 1,200 miles away and was going solely on just Google reviews. This group of guys were truly a God send for our situation. They worked tirelessly on our case, even when it was just reassurance that everything would be okay. Craig and Chad were both amazing. Craig even put us in touch with legal counsel while we were here. To say they went above and beyond just doesn't cover it. I can not recommend these guys enough. Craig and Chad thank you guys from the bottom of my heart.
It's cases like these that make me so grateful that I am a private investigator. Thank you Rebecca. All the best.
Fantastic experience: The first time ever using a private investigator. All calls returned immediately, constant and steady communication. Extremely nice people. They got the job done. Highly recommend!
Brently - I am so thankful that we had a great outcome to your case. God bless!
Fantastic experience: Having had the privilege to work with Craig on numerous cases I can say that his honesty and integrity is beyond reproach. He gives each case his all out best effort every time and his results prove it.
Thank you John. It's always a pleasure working with you.
Fantastic experience: Excellent company, highly professional. Would recommend them to anyone in need of help to determine the truth.
Thank you Erhan. I really wish you the best in your situation and all that you do.
Fantastic experience: I approached Brightstar Investigations because my best friend who is serving a life sentence needed some assistance with post-conviction relief. Craig has worked countless days and hours in this investigation that is ongoing until we can report at a future time that it was all worth the results we are anticipating. He is worth every penny of what he charges if not more. His prices are the most reasonable especially based on the quality of work he puts in. One thing I liked the most is that he is passionate and truly cares about what he does professionally and cares about his clients. I found the experience to be one of the best I have ever had. Craig is thorough, he communicates exceptionally so you are never left to wonder or worry. Craig thinks outside the box. I would strongly recommend Brightstar Investigations to people who need investigative work especially post-conviction relief due to the experience we have had. Craig is extremely knowledgeable and takes pride in his work. Brightstar Investigations is highly recommended.
Very kind words Natalie. I wish there was more I could do. God bless you.
Positive experience: The service was quick! My telephone calls were answered in a timely fashion. The phone was mostly answered by Investigator Craig. He answered my questions & provided thorough descriptions of his procedures. When I responded in person to the office, the receptionist seemed a bit rude. I was not able to obtain a receipt for documents that I dropped off with that receptionist.
Thank you Juliet! I am sorry for the miscommunication at the front desk. Rest assured - that won't happen again! Thanks Juliet!
Fantastic experience: I was needing a person located and served court papers in the Colorado Springs area, since I live in California I was in need of a service that could get this done for me. Craig received the information and within a few hours he was already updating me on the status. I would recommend Brightstar to anyone needing this type of service. I didn't think this would have ever been possible to get this done. I greatly appreciate the prompt service that was provided and I was kept up to date in every step.
Thanks Lesley. This case was unique, and by the grace of God we overcame every challenge and got the job done. We wish you all the best in everything you do!
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