
Advanced Security Solutions, Inc.

Information about Advanced Security Solutions, Inc.
60018, Des Plaines
Opening hours
- sunday: (closed)
- monday: 8h-21h
- tuesday: 8h-21h
- wednesday: 8h-21h
- thursday: 8h-21h
- friday: 8h-21h
- saturday: 10h-14h
Advanced Security Solutions embraces its role of providing exceptional, high-quality, professional security services to all clients, employees, patrons and community members who work, visit or live at the sites we protect. Our goal is to develop trusted business partnerships with our clients. Our clientele depend on us for the highest caliber training and state-of-the-art protection and we work to exceed their expectations. The training and skill set of our superior workforce is our most important asset. Each staff member—from office managers to field representatives—understands that our continued success depends on providing customer service with precision and at the highest level possible. We provide Security Guards Chicago and Illinois.
Our comment from Baker Street Directory about Advanced Security Solutions, Inc.:
Advanced Security Solutions, Inc. is a dedicated provider of professional security and fingerprinting services that has garnered positive feedback from numerous clients. The experts at the company, including staff members like Letty and Martha, have been praised for their exceptional customer service, making the fingerprinting process quick and easy. Users have noted that the staff is friendly, helpful, and professional, ensuring that clients feel comfortable and informed throughout their visit.
Many clients have highlighted the efficiency of the fingerprinting service, with minimal wait times and timely appointments. Parking availability and easy location access have also been mentioned as positive features of the business.
However, there were a few concerns raised regarding scheduling issues and communication, which the company has addressed with a commitment to improve.
Overall, Advanced Security Solutions, Inc. comes highly recommended by its clients, with many stating they would return for future services. They have proven to be a reliable choice for those in need of security and fingerprinting services.
Advanced Security Solutions, Inc.: Reviews
Fantastic experience: Super helpful everytime I called. Process was easy and quick to get my fingerprints scanned. Highly recommend.
Fantastic experience: Letty was awesome!! made it all so easy and fast process.
Fantastic experience: I had my fingerprints done here and Letty made it so easy!! She was very kind and willing to answer any questions. Incredible service!
Fantastic experience: Highly recommend this location for your needs. Office is easy to find, plenty of parking available. Appointment was on time with no waiting! Staff was very friendly, professional, patient and helpful to non-English speaking clients.
Fantastic experience: Very friendly, helpful and professional.
Fantastic experience: It’s a good place to go ,to it’s clean and Letty is very helpful and patient. And pleasant.
Fantastic experience: Great company to work for plenty of opportunities, employees and managers communicate well.
Fantastic experience: Simple and easy!
Fantastic experience: Great company to work for. I applied in August and got hired the same day. I started the next week at a great pay and a great account. Everybody was kind, caring, and very helpful.
Fantastic experience: Great place to work if you are looking for full time or part time work. Management is always available. Great pay.
Fantastic experience: Quick and easy fingerprinting service
Fantastic experience: Needed fingerprints for license. Was able to call and make an appointment for next business day and was in and out of the office in less than 20 minutes.
Fantastic experience: Great company, fingerprint service was fast and easy. Time frames were very accommodating for my hectic schedule. Letty does a GREAT job! Look no where else, come here for all your fingerprint service needs
Fantastic experience: Great place for fingerprint service! I flew in for a wedding and needed to kill two birds with one stone, so I called them to see if they can fit me in and Letty made it happen! She was very nice and informative. Price was very reasonable, definitely recommend this company for anyone looking to get fingerprints. Happy with my services
Negative experience: Unable to give me a reasonable time frame for an appointment and no call back
Thank you for bringing this to our attention. We apologize for the difficulties you’ve faced with scheduling and communication. We strive to provide timely and efficient service. Your feedback is important to us, we’d like to address this issue directly. Please reach out to our HR department at 847-299-0210 (prompt 4).
Fantastic experience: When I am wrong, I admit it and I was wrong about Advanced Security! I did call and didn't get a response, but the owner was in the hospital, so I understand. We booked security for 2 consecutive weekends. The officer, Flores, showed up on time, worked the BBQ efficiently, and was kind to everyone who was there. It was a pleasure, to work with such a professional guard. I highly recommend them for all your security needs!
Good afternoon Mr. Wilson, We here at Advanced Security Solutions pride ourselves on customer service and serving our clients. We apologies for your poor experience. Can you please let us know what number you called and when you called. In our system it does not show any messages or calls that we haven't received. We definitely don't want to lose any potential clients. If you can provide that information it would be very helpful. We apologize again for the poor experience and we would love to make this correction.
Negative experience: Worked here for a total of one month. Nothing organized nothing set in stone. Just told day of or night before where your going. No one tells you about the job your on. They just order you around like you’re a slave. The pay is whack and they tried to slim my friend out of minimum wage increase that just passed law so he’s leaving next. I now work for a better security company that drug tests their workers and pays way above what these people paid. The joesephs are extremely rude to there employees. I was in the car with one of them and I thought I was going to get killed because of his road rage.
Thank you for your feedback. We have looked at our system and we can't seem to find your name in our employee past or present roster. I know sometimes people use other names when they write reviews. Can you please provide us with your name so we can look into this immediately. We would love to fix some of the issues you have raised. You mentioned that you had no schedule listed and that you were scheduled the day of. Were you an on-call employee? We also have mobile units training every guard on sites, are you saying you never met the Mobile Supervisor? You also mentioned minimum wage and driving a car with a manager named Joseph. Can you let us know who your friend is and if his pay was fixed? Our records indicate that no one has ever been below minimum wage and that only 3% of employees are at minimum wage. When you speak about the manager having road rage, can you please elaborate as we have GPS on all cars and would love to discipline any speeding, or aggressive driving. Please let us know if it is possible to provide this information on the review. If you do not feel comfortable, please feel free to contact our office and ask to speak with HR, we will fix any and all issues. Again, thank you for your feedback and we look forward to hearing from you.
Negative experience: I have never met an owner of a business this unprofessional and childish until today! He should be sitting in jail with his boyfriend right now, instead he gets an easy, pay the fine, domestic disturbance citation. I’m a truck driver and had to make a pick up across the street. I stop in front of his building not blocking either his entrance or exit with my 4 way hazards on because I’m unfamiliar with this business district and see nowhere to safely park without impeding traffic. As soon I set my parking brake (about 30 seconds after stopping) the owner pulls up next to me and tells me “you have to move there’s no parking here, you are blocking my business sign and my customers can’t see it”. There indeed was no parking signs all along that street. I said I’m not parking here, I’m checking in with my customer (his neighbor) and that I will be backing into either the set of docks behind me or in front of me but I won’t know which until I check in which takes less than a few minutes. He kept saying no you have to move now there’s a sign! I don’t have time to deal with Karens, I have work to do, so I got out of my truck and said I’ll move after I check in, if you don’t like it call the cops. He then says well I’m going to block you in. I proceeded to walk across the street to his neighbors entrance to check in. I hear him yell at me “let’s see if you even locked your truck”. As I turn around I see him opening my truck and climbing in. I turned around and walked back towards my truck pulling my phone out so I can record him inside my truck since obviously things are escalating. His boyfriend jumps out of the business owner’s car and slaps my hands to knock my phone to the ground. At this point the owner jumps out of my truck because he sees it’s about to get physical between his boyfriend I. I picked up my phone and luckily the screen wasn’t shattered because it definitely would’ve gotten physical. So they’re both in my trying to surround me as I called them unprofessional children. His boyfriend then said I’ll move it for you and jumped in my truck. I’m yelling at him to get out of my truck as he’s putting it in gear and releasing the brakes, he was try to close the door but I had my arm in and he slammed it on my wrist. The owner must’ve realized I was right about them being childish because he was telling his boyfriend to stop and not to move the truck. I said I would move the truck if they just stopped. So he said fine and got out. I got in my truck, locked my doors, snapped a picture of their plate, and called the police. While I’m waiting for the police to arrive the boyfriend comes up and takes a picture of my company name on door and says I’m reporting you to your company. I said no need you are talking to him. The police arrived and of course go to the Karen business owner first before checking on the guy who was just assaulted. In typical crook county fashion, the business owner only gets a domestic disturbance citation and the boyfriend’s nowhere to be found. The officer gave me a verbal warning about parking and told me to park on the other side of the street if I ever come in that area again. So I’m supposed to park illegally to appease a Karen… When I finally was able to check in, his own neighbors had said they were always jerks to truck drivers and this wasn’t the first time. I just thought anyone thinking about doing business here should be concerned about the owners ethics. Remember, he argued right away that I was blocking his businesses sign before anything happened… but the 2-3 foot tall grass that has probably never been mowed this year obstructing the sign was no problem. Maybe the owner should put down his meter maid badge and pick up a landscaping one!
We received your review and would like to comment on a few things. Advanced Security Solutions is a Security company that rents a building in Des Plaines. We do not own that building. That building is where all of our clients and employees come and apply. We have had many semi truck drivers park in front of our sign, as you had that day. When you block that sign, employees and customers will call us to ask where our building is, as they cannot see the sign which is on the street. We always have to walk outside and ask trucks to move. It has become such a big problem with semis blocking not only the sign, but also the driveways. This is strange as the entire side of this half mile street has no parking signs. On that day from what we were told, the owner of the building located on Birchwood asked you to move your truck. Not only did you refuse, you said some inappropriate, prejudiced and homophobic things to the owner of the building and to a guest of a tenant from the same property. We at Advanced Security Solutions are not okay with that. We respect everyone and we work with the LGBT community. As far as your review stating that there are no, NO PARKING SIGNS, please look at the street view on google. Even the company you were delivering to spoke to Advanced staff and apologized about your behavior.
Fantastic experience: Definitely recommend this place !
Fantastic experience: Angie was so nice to help me go thru the fingerprint scan and made the whole process comfortable definitely will comeback for more questions
Fantastic experience: Got a fingerprint appointment quickly and efficiently! Smooth process
Fantastic experience: Awesome service. I got my fingerprints done with Martha and she was super patient and helpful. I’d recommend this facility to anyone for their fingerprint needs!
Fantastic experience: The first one was really good
Fantastic experience: Staff were kind and attentive. Would come back if I needed their services again.
Fantastic experience: I came in for fingerprints. Service was fast and friendly. Thank you Veronica and Martha, they made the process very smooth. I recommend this facility for your professional needs!
Fantastic experience: Staff was Very nice and helpful!!
Fantastic experience: Amazing experience, took my finger prints today with Veronica. Very patient, professional, and nice. She answered all my questions and is very knowledgeable with her position. If you are looking to get fingerprints for your nursing license, please see Ms. Veronica. She won’t make you feel like you’re at the DMV or any long line doctors office! The best!!!
Fantastic experience: Friendly and professional personal. Guided me trough the process on how to get my fingerprints making it really easy. I definitely recommend this place.
Fantastic experience: I came here and was serviced immediately. Veronica was very nice, fast, & professional.
Fantastic experience: Great service quick and easy
Fantastic experience: Quick, knowledgeable, and kind service!
Fantastic experience: Very friendly, easy to work with also make accomodations for workers without vehicles
Fantastic experience: Martha was the best 10/10 recommend!!
Fantastic experience: Martha was amazing, takes the time to explain everything and ease my concerns. Extremely thorough and efficient. Thanks so much
Positive experience: Very friendly workers. They attended to us on time.
Fantastic experience: The staff were very friendly and helpful! I came to do fingerprinting for the NCLEX and didn’t have any issues.
Fantastic experience: I love this company
Fantastic experience: In an industry where it’s all about solving problems. Advanced Security Solutions is the best
Fantastic experience: Training
Negative experience: The guard Kim on afternoons at Kraft Hienz is very rude and cusses alot always mad about something
Fantastic experience: I contracted with Advance Security to provide some personnel for traffic assistance on 01 May 2022. From first contact the management was understanding and ensured me their response would be timely and professional. They did not disappoint me. They provided excellent staff and supervision to the traffic assistance I required. Their supervision was on point and ensured our needs were meant. In my professional career I have worked with many security companies. None at as competent, professional and responsive as Advance. They were a pleasure to work with and I will hire them again as needed.
Fantastic experience: Very professional, by far the best customer service I’ve ever recieved!!! I believe her name is Martha! She’s the best!!
Fantastic experience: Very professional and their responses to any questions I had were very timely.
Fantastic experience: Great service!
Negative experience: They operate like a car dealership. They have hidden fees they don't share until you arrive for work. They promise you the schedule of your choice at a nearby account. When you arrive you are advised of training, travel, and uniform expenses. The ten to fifteen minute commute is now forty five minutes to an hour, which includes a couple of tolls each way. The eight hour shift is now a twelve hour shift. The managers and owner all point the finger at each other when confronted with the deception. I have never seen any business operate this way!
Negative experience: They barely have any sites n need to pay more
Negative experience: Had an Unfortunate experience with their drivers performing multiple illegal actions on public roads.
Positive experience: Great company it seems
Fantastic experience: Planning an event with them for my participants has been an absolute pleasure I highly recommend working for them.
Negative experience: Don't like this security company. Been here a week. Applied to some other Security Companies tht pays and worth putting up with BS
Fantastic experience: Highly recommend. Very professional & easy to do business with. This company can really help you with the security you need. Well trained.
Positive experience: They are good people; management needs a lot of training (classroom and working sites) - other than that, they are a good company.
Fantastic experience: These guys were awesome! We will absolutely use them for every event we do in the future!
Fantastic experience: I've been a resident of Silver Lake Apartments for 15 years. I have seen many declining changes in this community, to the point that I considered & planned on moving. I had to deal with inconsiderate drunk neighbors blasting music at all hours, broken glass in the parking spaces from thrown beer bottles, gangbangers....all around living nightmares that ruin a decent living environment. UNTIL..... The leaders of the Association decided to implement security measures in the way of hiring Advanced Security Solutions for our property. WHAT A DIFFERENCE! I can truly say that THAT, was a real Power Move! This group of dedicated professionals implemented measures that affected such a change in the atmosphere & raised the quality of living to a degree that I dropped my plans on moving. The area is cleaner & free of bottles, junk & low lifes. I don't have that anxious stress anymore. It feels safer, (gangbangers & drunks are gone) I don't worry about glass in my tires. No more noisy uncontrolled parties everywhere. Also, talking to some other residents, I found that they felt the same way, and are very glad to have their presence here among us. CHANGE TRULY HAPPENED.....finally. I'm grateful we have them & I hope we never lose their amazing valuable service, Otherwise, this place will go to waste, And I'll really pack up & go. Anyway, if any of you security officers are reading this, "Much respect & gratefulness from me & my neighbors to you all! Stay AMAZING! "
Fantastic experience: Please read this very carefully and internalize it. Security in general, and Advanced specifically, brings the most value-for-the dollar to any community. There is no comparison between the improvements that their presence causes vs. any other service provider. But after you see the improvements, don't be tempted to stop using them. That would be a blunder. Just budget for them, and make sure they have a consistent presence. If you think this is a fake review, or you want to hear more about the ways we use them, please reach out to us on Facebook: Baldwin Court Condos, in Palatine. We will be happy to prove our genuine appreciation and work with your community if you are having safety/security issues. Just come here at night and see how orderly it is! -Board of Directors
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