Summs Skip And Collateral Solutions

Fantastic experience: While the situation I was in was less than desirable, Angel was the one I communicated with and she made me feel like she cared and didn’t make me feel bad or shame to be in this situation. She initially Wanted to make the repo process easy for everyone including me by allowing me time and giving me a heads up to empty my vehicle if I wanted my items. She definitely has compassion for those who are struggling and she loves good humor. Never left 5 stars for a repo company before but Angel earned it for you!

Fantastic experience: Kira is so polite, friendly, and knowledgeable! Such a great rep! Steven and the driver who picked up my Harley were very helpful and friendly. Through a rough patch, they really made it easier on me. Thank you guys for the excellent customer service.

Negative experience: They are horrible. Was assisting my mom with a vehicle. Saw two young me. Unloading their personal items out of the bin. One of the employees with booty shorts on came out and basically rushed them to get the bin back . It’s already embarrassing and stressful having to go through that , so for her to do that was unprofessional .

Positive experience: All depends on what you need fixed on price but they are fare

Negative experience: There's definitely gonna be a change whereas these so called companies is gonna let PEOPLE OBTAIN THEIR OWN PROPERTY! ESPECIALLY this company. Don't nobody want people going through their stuff when trying to obtain THEIR PROPERTY! Type of ish is that

Negative experience: Drivers out there trying to get people killed!! This idiot ran me off the road and when reported to the main office they could have cared less. Full incident report given to state police department. There is no place for aggressive driving when you're pulling a 3 ton commercial vehicle! Don't trust this company to haul your vehicles!!

Fantastic experience: While my reason for visiting Summs was less than desirable, the staff were friendly and helpful. They never made me feel uncomfortable about the repo, and took special care to bag up EVERYTHING stored in my car. Nothing was missing or damaged. All in all, Summs made a low point in my life easier to get through, and I appreciate that.

Negative experience: missing personal items from vehicle and was not offered the opportunity to pick up my belongings. Instead some of it was dropped off to me at work in a plastic bag. missing a box of newly purchased baby clothes plus more & when asked to be able to check vehicle for missing items i was told they were going out of town n wouldn’t be back for a few days so i wouldn’t be able to check.

Negative experience: I hate this place

Fantastic experience: As long as you able to have your funds and come in with a nice attitude, they will take care of you.

Negative experience: Horrible business. My vehicle was ran through. Items just thrown about inside the vehicle. MY FRONT RIGHT FENDER WAS DAMAGAED!!!!!

Negative experience: overcharging, charging for weekends when they're closed, only accepting cash. scammers with 0 iq. do not use this company for any reason.

Fantastic experience: In person they are friendly and kind. On the phone, major thumbs down. Poor customer service and quite rude. Otherwise, in person is top notch service.

Negative experience: Warning! For those who has their vehicle here! Warning! Take precaution! Look they will damage your personal property! They will touch everything and rearrange your whole car! " will " take your staff and place it wherever they feel like it( it should has been in the trunk but throw that out the window) Ex. They put bio hazards in the same bag with non hazards liquid. Disaster my interior( back of my car with white substance ). Can't find my wedding ring. My documents were rearrange. Took my plates off. There's oil in my car and my clothes I left. They will rush you out and make you sign the paperwork before you could even knows what they did. Very much seems like rats works here. I will call the cops and my insurance for what you have done. So call business my @$

Fantastic experience: The new staff is amazing, they make such a stressful time easy. I called, set up my appointment and got there early and they still brought out my vehicle, quick and easy process. Friendly staff makes it all the better.

Negative experience: Lying is what they are best at! My vehicle was damaged by them…we contacted Steve who requested us to get an estimate for the damages because he agreed they were caused by the tow truck driver. We did that and provided it to him….it’s been weeks now since we have been told a check was going to be mailed certified…and still nothing. We are ready to get a lawyer involved because this is absolutely absurd!

Negative experience: When a vehicle is returned damaged they do not take ANY responsibility for the damage. DO NOT RECOMMEND

Negative experience: If you ever get ur vehicle towed by this company make sure u ck ur item's their trailers are full of BEDBUGS !!!...and u gotta pay

Positive experience: Watch your car

Negative experience: Had to pay to get my things out of the car after they picked it up. They tried to keep my wedding set that was $3000. My husband had to ask to get it when they had everything else in the bag. Very unprofessional.

Fantastic experience: Always friendly, fast service

Negative experience: They never answer the phone.

Negative experience: They were sent to repo a vehicle of a family member. They did not tow the vehicle away, they broke in to it. They did a joy ride over 70 miles within less then a 24 hour period, and the only reason they probably stopped was because they used all the gas up. They smoked cigarettes in the vehicle; this family member has children under 5 years old and no smoking is allowed. The alignment is messed up. There is white smoke coming out the exhaust now. When you turn the vehicle makes a weird sound. The real kicker is this family member made payments very month, when they called the car loan company they figured out it was a bank error. They released they vehicle to the family member less than 24 hours after Summs Skip & Collateral Solutions took the vehicle. But they had to wait to the next day because this company will only let you make appointments to pick up your personal property. I understand that the repo order is not their fault but the bank's fault. I believe they did what they did because they did not think the owner would get it back. They have destroyed a young family's transportation with two little kids.

Negative experience: Terrible place to repo some ones cars in the middle of a pandemic sad sad individuals to do that get a real job

Negative experience: Unfriendly staff, made me wait an hour at a window after I was on time for my appointment. Just wanted to grab my property. On top of this , they provided me with no list of my personal belongings and would not let me search my own vehicle to retrieve those items. Low quality service, zero customer service.

Fantastic experience: The associates were all helpful and friendly:)

Negative experience: Missed payment on a car, got repoed. That's fine, my fault. Settled with the loan company and went to get my vehicle back. In less than two days they had already sent it to auction. On top of that, when they took my belongings out and "inventoried" it, they stole my belongings. Had a big bottle of Armani Agua Gio in my center console that I had just opened and they straight stole it and had the audacity to lie about it because they had "inventoried" my car and didn't list it (cause they stole it). This company is unprofessional, sketchy as hell, and has the stickiest fingers of any company in the Hampton Roads area.

Positive experience: For a repo company they were easy to work with and understanding.

Fantastic experience: Very polite, quick to assist in any way they can. You just need to go there with the understanding that THEY'RE not the reason your vehicle and belongings are there. I was treated with respect and there were no issues with my vehicle and all of my belongings were exactly as I left them.

Negative experience: They reposed my bike broke my gate and now the side of shed is about to fall off. The claims lady has been ducking me for a week with no call back or nothing. Police even put down destruction of property but That's fine cause I will have my lawyer take it from here.

Negative experience: A bunch of lairs! They claimed they did not go into my vechile but there is no way they could see half of the items in my car just from looking in the windows. Do not trust a thing they say. Update: had my van checked over for damages on the underside. Glad these folks are so professional, scraps to the entire under side. But they say they are professional and take great care! Wow I would hate to see what it would look like if they weren't "careful"

Negative experience: Driver went through a stop sign didn’t acknowledge I was there looked Un concerned of what he just did I should’ve let him hit me.... you’re driving for a company truck learn how to drive that truck !

Negative experience: Called 3 different times. The first time they had me on hold for 40 mins. Second time 15mins nd still no answer. I paid my bill why such a difficult time? Ridiculous

Negative experience: The driver literally driving on curves with my car attached and driving reckless when all he had to do was show simply paper work

Fantastic experience: Professional and courteous. No problems.

Fantastic experience: The staff made a terrible situation very easy and painless.

Negative experience: Crooks.

Negative experience: Horrible service and all they care about is squeezing every penny out of you

Negative experience: This place has terrible customer service the receptionist guy is very rude and unhelpful .

Negative experience: Employees have an attitude

Negative experience: If I could give this place negative stars trust me I would. They don't care about the client or your property. And instead of taking responsibility for it they'll blame you instead. All of them are incredibly inconsiderate and rude to the core. I hope someone exposes them for what they really are and shuts them down. They all need to lose their damn jobs just like I lost all my belongings.

Negative experience: This place is horrible the people are rude and they go on lunch from 11:30 until 1pm. They put the closed sign on at 4:30PM so if someone did come before 5 it was too late. I feel like the way they operate is to rack up fees since they are closed on weekends.

Fantastic experience: This company truly gets a bad rap because of the nature of the business. However, if you treat people with respect its reciprocated and that was my experience.

Negative experience: They are very rude and need to be closed... no customer service what so ever.

Negative experience: My first and only experience with this company was more negative than I could explain. After having my vehicle towed into their shop, I realized that several of my possessions were missing. They claimed in the office that no one steals anything in a full inventory is taken of each item found in each vehicle. When I was giving my inventory list of contents of my vehicle, I asked why all of the contents work put on their inventory sheet. I had a game controller stolen and ID stolen as well as several other items. Not to mention that all my property was thrown into bags tipped upside down and I also received back several broken electronic items as well as a GPS and phone. I would have given them 0 stars but the minimum I could leave them was 1. Theft by employees is a serious offense and you should be ashamed of yourselves to allow that in a business environment.

Negative experience: They WILL STEAL YOUR MONEY , worst company ever . Items are missing from my car and Norfolk police did nothing about it .

Negative experience: My car was wrongfully repossessed and this company towed it. Upon getting my car back, my money is missing out of my car, medical supplies, my wallet, social security card, w2s, clothes, and other misc. Items are all missing.i will be taking them to court but anyone who chooses to use them should know to verify all of your items because someone at their shop is a theif.

Negative experience: Repo business

Negative experience: The name says it all

Negative experience: I have asked the state police to investigate they're business practices. Anyone who hires this company should be ashamed.

Fantastic experience: very impressed with their knowledge and caring staff

Negative experience: Not a business to do business with! I have never in my life seen such an unprofessional, lying, ridiculous bunch of people in my entire life! This place needs to be shut down. These people are absolutely worthless! They should be ashamed of theirselves for the way they conduct business. They have no respect for anyone's property or belongings. I only hope that someday a lawyer gets ahold of them and takes them down! Too bad there isn't an option for NO STARS.

Positive experience: Rude and long wait

Negative experience: Some of the reps were friendly on the phone, but others were rude. I kept getting tossed around between them and the bank's middle man to get a status update on my vehicle's release. Summs would tell me they were waiting on the middle man, and the middle man told me they were waiting on Summs to release my vehicle. I had my car payments set up under the wrong bank account which is why I fell behind on payments. They came and took my car because I missed two payments (never any other missed payments on my account). I really hope nothing is missing from my vehicle when I get it back.

Fantastic experience: At the end of the day it's my fault I put myself in a position to have to deal with them and when I got there my truck was in the shape I left it and all my stuff was still in there. Lady at the front was nice, so I can't really be mad at them doing their job and not stealing anything out of my truck. Did a good job.

Negative experience: You will need an appointment to do anything here. If you pick up your property, they charge a $35 handling fee. They will not tell you how much you owe until you are current with your bank. I believe this is because their fees are exorbitant, but they will tell you it's because the repossession fee you pay to the bank will be going towards some of your fees at Summs. After I had paid my bank all my overdue payments and a repossession fee, Summs gave me a breakdown of my fees with them; $150 for a key (if you have a key with locking/unlocking etc it will probably be more expensive, even moreso for a keyless car for a fob), $35 administrative fee, $35/day storage fee.

Negative experience: You would expect a more personable experience when dealing with representatives that regularly handle disgruntled people. These representatives are rude, often escalating or provoking you with body language including rolling of the eyes and walking away while being addressed. They require an appointment to retain your property once it clears the lienholder. They charge a 35$ handling fee for personal effects. Personal effects are summarized "generally" with poor accountability giving risk to property theft/loss.

Negative experience: They took my items out of my car charged me $35 and I was missing some items. No one there shows concern. At the end of the day it's still a business but it's ran like a chop shop. Piss poor customer service and lack of respect for the property of others.

Fantastic experience: Great company that is family owned and always does great business.