
Whitestar Group

Information about Whitestar Group
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Whitestar Group of Santa Rosa, CA is one of California’s premier investigation companies. We are comprised primarily of former law enforcement detectives and administrators. Our staff members and private investigators have the resources and expertise to provide thorough and reliable investigative services to law firms, insurance companies, corporations, financial institutions, and employers throughout the state. With the understanding that information is an immeasurable asset to many of our clients, Whitestar has developed relationships with like-minded firms throughout the US and several European countries. No matter where the assignments take us, Whitestar investigators are able to accommodate any request. Contact us today.
Our comment from Baker Street Directory about Whitestar Group:
Whitestar Group is a top-notch private investigation and security service provider, renowned for its exceptional professionalism and commitment to client satisfaction. With a team of experienced former law enforcement officers, they ensure thorough, discreet, and detail-oriented investigations.
Key Highlights:
- Highly responsive and efficient team, dedicated to maintaining open communication throughout the process.
- Friendly and courteous staff who make clients feel comfortable and valued.
- Excellent track record in successfully handling delicate and complex matters.
- Highly rated training programs, such as the BSIS guard card class, praised for their informative content and effective instruction.
- Proven ability to recover lost items and handle theft issues effectively.
- Client-focused approach that emphasizes tailored services and meticulous preparation for events.
While there have been isolated reports of dissatisfaction regarding specific investigations, the overwhelming feedback underscores Whitestar's commitment to getting results while ensuring client safety and confidentiality. With countless successful engagements and positive reviews, Whitestar Group remains a trusted choice for those in need of investigation and security services.
Whitestar Group: Reviews
Fantastic experience: Great experience.
Fantastic experience: Tyler was very perfectional and courteous. I definitely give him five stars. Thank you!
Negative experience: When I walked in to the interview, there was an open bottle of liquor in the office and the end of a chummy conversation. The interview itself was executed professionally, but the final report on the investigation contained a number of errors. As the stakes for the investigation was quite high in my opinion (the safety of children), I was disappointed that the investigation was not thorough or logical. Whitestar group felt like a boys’ club to me. I truly hope their faulty investigation does not endanger anyone in the future. RESPONSE: Errors in the report are as follows: 1. the alleged concerning activity occured in Summer 2021, but it was reported by your investigator as Summer 2023. 2. an evidential communication was reported to have been a text by your investigator even though it was a facebook message. 3. the subject did NOT have a separate computer during the alleged activity aside from the district-issued device. 4. failure to investigate the claim that the subject's partner could have framed him and planted evidence of child sex abuse material on his computer. The partner's whereabouts were out of the country and the partner's location could have easily been verified with travel documents. I could go on with the shortcomings. Furthermore, I reported because the subject in question has access to many sacred children, including my own. I do believe that the children's safety continues to be at risk. I reported because I care deeply, and it is my duty. I cannot remove my review, because it is my experience, and I hope others will look elsewhere for thorough, thoughtful, responsible, accurate investigative help. True, I did not hire you, nor would I in the future.
We are responding to your review of our company. We just read your review and did some research since we are not generally the subject of a 1-star review. Firstly, this case occurred in 2023. It appears that you made a complaint to a school district regarding one of their teachers. Our company was hired as a neutral party to investigate the issue. I reviewed the report and found no errors. It sounds like you simply didn't like the outcome since the investigator did not find in your favor. It is disappointing that you feel obligated to give us a poor review and imply children were at risk. It was found that you were in corroboration with the respondent's ex-wife related to a child custody matter and utilized the school district and his employer in an attempt to disparage another party. It is not like you hired us and were unhappy with our work. We would ask you to kindly remove the review as it both unfair and untrue.
Fantastic experience: Jon was a great instructor
Fantastic experience: I had. Construction equipment stolen from my yard, Sheriff's department did zilch To help besides taking a report. I told the sheriff's department I Had information of where my equipment was Nine months after it was stolen , they refused to act and said it would Take months to recover it. What a joke!! So I contacted mark on a Friday, And on that following monday I was picking up my stolen equipment. These guys know what they're doing And get it done. Thank you mark for all your help very appreciated. Will certainly recommend!!!!!
Fantastic experience: They did a really good job and they accept walk-ins. Which is very awesome. Everyone who works here are very friendly and super helpful. They answered my question quickly.
Fantastic experience: Excellent service! Paid them to find an old friend I lost contact with years ago. They did it in a flash! Amazing people. They kept me in the loop, didn’t waste time, and got started right away. I called another investigator service before them and the guy didn’t even take the time to take my information. Called these guys and they did the job and did it fast. High recommend them!
Fantastic experience: A huge shoutout to Jon Anderson and Leisha Tow for curating an exceptional BSIS guard card class. As a part of the first ever inaugural class, I wholeheartedly recommend it to anyone pursuing their BSIS guard card. Jon Anderson, with his extensive experience as an officer, provided insightful instruction, and despite it being his first class, I was thoroughly impressed – anticipating even better sessions as he becomes more familiar with the material. Leisha was instrumental on the backend, ensuring a seamless paperwork process and offering a warm, personable welcome. Overall, a fantastic experience – Guard Card Class, LiveScan, and Guard Card Registration all bundled at $199. If you're aiming to get it all done at once, I highly encourage you to sign up! -James
Fantastic experience: I have hired Whitestar Group for several delicate and complex matters, and I am thoroughly impressed with the exceptional service they provide. From the outset, their professionalism and commitment to confidentiality are always evident. Communication is excellent throughout the entire process. They keep me informed at every step, providing regular updates and promptly addressing any questions or concerns I have. This transparency adds an extra layer of trust to the already perfect service they provide. I highly recommend the team at Whitestar to anyone seeking reliable and discreet services. They are true experts and are definitely all about getting results.
Fantastic experience: Very professional organization. Always on time. Friendly staff. Well equipped. Quick response time. Definitely wouldn't hesitate to recommend or use again. If you need security services, Whitestar Group is the go to.
Fantastic experience: I have been using Whitestar Group for years. They always provide a thorough report quickly to help me meet all my deadlines.
Fantastic experience: I have used Whitestar for both personal and professional matters. I find Mark Adams and his team to be professional, prompt, diligent and exceptional. I cannot say enough great things about this group.
Fantastic experience: I am consistently pleased the level of service I receive from Whitestar Group. They are always prompt, professional and reasonably priced.
Fantastic experience: Whitestar was extremely responsive and helpful to our security needs. Would definitely recommend Mark and his team.
Fantastic experience: Whitestar has been a fantastic partner for many of my events, from small gatherings, to large festivals. They are very responsive and informative in the booking and pre-event preparations, and they take time for extremely detailed pre-event preparation with/for the client as well as in preparing the team providing onsite services. Every team member that I have interacted within the past several years has been stellar and I have been so grateful for this incredible team!
Fantastic experience: Whitestar Group helped us tremendously with a theft issue in one of our stores. Highly recommend!
Fantastic experience: Went here for walk-in fingerprinting. In and out in 15 minutes. Great service
Fantastic experience: I have used Whitestar Security for a number of my events. They look and act professionally, they are attentive and a partner in creating a successful, safe environment for my guests.
Fantastic experience: Whitestar is responsive, thorough, cost effective, and has done an outstanding job.
Fantastic experience: Recently, I accidentally lost my iPhone from the back pocket of my cycling jersey. Up until then, I'd never experienced misplacing my phone, and this incident made me realize how intertwined our lives are with these devices. I tried tracking it all over town but was constantly trailing the person who found it. Eventually, the next morning, I traced it to a temporary shelter where Whitestar Group provided site security. The Whitestar officer went above and beyond, being incredibly helpful, courteous, and professional in tracking down the individual who had found my phone. They truly exemplified five-star service!
Christopher, I'm so glad you got your phone back. I'm really happy that one of our officers could help you. Thanks so much for leaving us a 5-star review!
Fantastic experience: We had an exceptional experience with Whitestar Group. Erin's professionalism and expertise made the training set up for our group seamless, and her dedication to ensuring our team's preparedness was truly commendable. Highly recommend their services!
Cressna, Thanks so much for a great review. I'm really glad Erin was able to help you. Erin is a 5-Star member of our team!
Fantastic experience: Whitestar Group is professional and incredibly knowledgeable. Even more importantly, the investigator we worked with was supportive, explained each step and made the process easier to move through. Follow up was provided and all questions were thoroughly answered. This company is ethical, knowledgeable and easy to work with.
Thanks for saying those very kind words, Becca. We try to go above and beyond whenever possible. Glad you had a great experience.
Fantastic experience: The course was very informative and easy to navigate through. I will recommend some of my friends to take this course through Whitestar Group.
Anthony, We're so glad it worked for you. Thanks for recommending us to your friends!
Fantastic experience: Materials easy to navigate, courses were well outlined and relevant.
Lori, I'm glad you liked the course. Thanks for the awesome review!
Fantastic experience: This program, test was outstanding. I have had many class room/ study session in my life and this one was the best!!!! Thank you
Hi Melissa, We're SO happy you liked the course. We really appreciate the great review. Thanks!
Fantastic experience: Mark and his team at Whitestar are amazing. They are professional and are able to complete tasks and jobs on time with great results. I highly recommend them.
Carol, Thanks SO Much for this great review. We really appreciate it !
Fantastic experience: We have been working with Whitestar Group for years and have always been impressed with their professionalism. They are efficient in seeking out and providing the information we need and respond to our inquiries in a timely manner.
Thank you so much, Sarah, for your kind words!
Fantastic experience: I have used Whitestar Group and Mark for years; in each instance they have gone above and beyond, providing amazing work product. Their responsiveness is phenomenal, and I would not hesitate to recommend their services.
Thank you so much Jarin, for taking the time to leave us a review! We truly appreciate your kind words.
Fantastic experience: I highly recommend Whitestar Group and have used them very successfully for many years in both investigative and personal executive security capacities. As a 30+ year private investigator and security consultant I both shared and received many referrals for services from Whitestar Group. Several of these included assistance to prominent celebrities, some of whom were notoriously difficult to please. Whitestar Group never failed to exceed both my clients and my expectations.
Lynn, we are incredibly grateful for your feedback and support. Thank you for sharing your experience with us!
Fantastic experience: Whitestar is "white glove" service from the first call and consultation to the resolution of the investigation. During the last four years I have utilized Whitestar for multiple employee investigations and each time they were professional, discreet, and extremely thorough. What makes Whitestar unique is their expertise and knowledge of having former law enforcement officers as investigators. Even better, is that they understand the different contexts and constituents that impact an investigation. Whitestar gets the "whole picture" and the details right every time. I highly recommend their services.
Stacy, Thank you SO much for the great review and for your personal recommendation! "White Glove?" Wow! :-)
Fantastic experience: Always professional and always helpful. I am so grateful for the Whitestar team and all of their help with my events - (Professional Event Planner for 12 wineries).
Thanks for the very kind words, Liza We are so grateful to to work with you too.
Fantastic experience: This company saved my case! They did excellent work and provided amazing results. Definitely exceeded expectations and I will definitely be recommending their services. Thank you Whitestar!
We're so happy to have helped you, Brianna. So glad it's working out for you!
Fantastic experience: Mark is top notch! He is very responsive, highly professional and most of all, effective. Mark has helped me with situations throughout the state of California. I highly recommend Whitestar Group!!
Susan, Your review made our day! Thank you for your kind words and for the great recommendation.
Fantastic experience: Whitestar Group has always been an outstanding organization!
Ron, Thanks for the wonderful review. It means the world to us!
Fantastic experience: Mark was extremely helpful providing me with information that assisted me in my search. He was very polite and very attentive. I greatly appreciate his knowledge and professionalism. I highly recommend him and Whitestar Group in general.
Thank you for the kind words. It was my pleasure to work with you.
Fantastic experience: Whitestar Group is a top-notch private investigation firm. Mark and his team are 110% professional, detail-oriented and they deliver results. I have been very pleased to work with Whitestar Group on multiple cases and will look to them first for all of my private investigation needs. I highly, highly recommend their services!
Thank you Jeffrey for the awesome review. 110%? Nice!
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