
Sentry Force Security

Information about Sentry Force Security
22030, Fairfax
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Sentry Force Security: Reviews
Negative experience: $18 an hour for experienced armed security is an insult.
This is a review written by a disgruntled job applicant who we did not hire since he failed our background investigation and lacked relevant work experience. This is not a genuine customer review.
Fantastic experience: There the best
Negative experience: Undependable
This is a fake review written by a former disgruntled employee. This is not a genuine customer review.
Negative experience: Unprofessional, untrained guards and the owner has no idea what his doing don’t do business with sentry you’ll regret it.
This is a fake review written by a former disgruntled employee. This is not a genuine customer review.
Negative experience: In response to the response to this review by Sentry Force Security. Sentry Force Security indicated that I had the wrong number. So my apartment complex provided me with the phone number and I reached live agents from Sentry Force Security all three times that I tried to call and the agents took my information to provide to security officers all three times and, not once, did I get a response from any security officers. I still consider this incident a failing on the part of Sentry Force Security. I was given the phone number by my apartment leasing office. If the number was changed recently, then Sentry Force Security should have communicated that to my apartment complex. From the response, it sounds like they dropped the ball on communicating on multiple levels - the live agents took my information and it was supposed to be given to officers, yet I never received a phone call, so there was a communication issue there. This leads me to believe that there is a high probability that Sentry Force Security didn't communicate the recent change to my apartment complex. I would have an improved opinion if Sentry Force Security would take responsibility for dropping the ball. Do we need a company that will not take responsibility and casually dismiss a lack of response indicating the reason was the wrong number? When it comes to security and safety, this is unacceptable. Sentry Force Security is not an acceptable option or worthwhile investment. -------------------------------------------------------- I had a security issue and my leasing office staff referred me to the Sentry Force Security if I needed an escort to my apartment for safety concerns. I took the opportunity to use this service paid for by my apartment complex - Avana Northlake - in Germantown, Maryland. I called three times in total, spoke with a live message taker and leaving my cell phone number each time, left a voice message each time, and did not receive a call back each time after I called, spoke with a live person and left a message. To date, I have never received a call from Sentry Force Security to address the reason they were completely unresponsive or an apology for failing to protect my life and safety. I find this company and it's services to be complete useless and a waste of money. I don't encourage anyone to use them.
UPDATE: Hello Maria, Thank you for taking the time to speak with us last week and providing more information on your concerns. As we discussed on Friday, October 15th, our Dispatch Center phone number changed in March of this year, however based on the information provided by you during our conversation it seems you attempted to call on September 8th, 2021 instead. As we discussed, the issue you encountered wasn’t with the Dispatch Center phone number changing, rather the issue was with the time you were attempting to contact the officer. According to our records, you attempted to call 3 different times on September 8th, the first time at approximately 7:46pm, the second time at about 8:07pm, and the final time at 8:23pm. As we discussed, our officers don’t come on duty at your community (Avana Northlake) until 10pm, so when you were trying to get in contact with the officer it was 2+ hours before he was scheduled to arrive. Your apartment complex only contracts for security service from about 10pm to 6am, 7 days/week. Your safety of course is very important to us. Even though your apartment community does not pay for services prior to or after this timeframe each night, the owner of our company personally reached out to you on Friday, October 15th and provided you his personal cell phone number in the event you felt unsafe again or needed another escort from your car, so that you could receive on-demand service at no cost to you or our client (Avana Northlake). We’re glad that we were able to resolve your concerns to your satisfaction. If you have any other questions or concerns please don’t hesitate to reach out to us. Thank you! ----------------------------------------------------------------------------- Hello Valeria, I'm sorry to hear that you have been having problems trying to get in touch with the on-site security officers for your apartment complex. We recently changed our Dispatch Center phone number, so the number you most likely have been calling is no longer used to get in touch with the security officers. We definitely want you to be able to call us and get in touch with an officer whenever you need him or her, so please give us a call at our office at 703-463-2558 so we can provide you with the new updated Dispatch number for your community, as well as to resolve any other concerns you may have.
Negative experience: The owner obviously doesn't know how to run a security company. This single child has no idea how to operate a company and his daddy should be severely disappointed. On multiple occasions I witnessed people getting assaulted at places that his business was tasked to protect and his "guards" never did a thing.
This is a fake review written by a former disgruntled employee. This is not a genuine customer review.
Fantastic experience: I wish you all success and good health.
Fantastic experience: Sentry Force is great. They treat their officers very fairly and provide excellent benefits. Great room for opportunity. I would highly recommend!!!
Thank you Noah for your feedback
Fantastic experience: Easy fast reliable dependable service. Thanks Sentry!
Fantastic experience: Sentry Force patrols the apartment complex I live at. Every night our neighbor above us plays obnoxiously loud music and keeps me and my family up at all hours of the night. We call Sentry Force every night it happens and every time they send a guard out to take care of the problem. The guards they send are very polite and professional. Their cars and even their uniforms look so official! I am very happy with the service they provide here
Positive experience: Ok
Fantastic experience: I have used Sentry Force Security for over a year, I have never had such peace of mind knowing my business and properties are secure.
Negative experience: We were trying to get security personnel for our conference and looked up a national security firm whom we have used in the past from eastern Oklahoma since 2009, these people ("Sentry Force Security") came up in the search and it was ridiculously frustrating trying to understand that they were not THE Sentry Force Security Services but a knockoff company impersonating the actual security firm, Sentry Force Security Services. These people are copying the name of the original/real company who is a national firm out of Oklahoma and it is very confusing. Even after the issue was brought to their attention, they have continued to use the name to this day, continuing to cause confusion. I have to question the integrity of such a company and its owners who are so lacking in morals and ethics that they would knowingly and lazily use the name of another Security Firm as their own. If these people are this careless and dishonest/fraudulent about naming their company, imagine how careless/dishonest they will be with your property/valubles. Use these shameful imposters at your own risk!
This fake review was written by Dwayne Morris (indicated by the initials "DM") who was the former owner of a now defunct security company in Oklahoma called "Sentry Force Security 'Services.'" Since 2016, this individual has harassed our business claiming that our firm, Sentry Force Security LLC, infringed on his intellectual property rights for having a similarly named company. Mr. Morris sent numerous threatening letters, emails, and other correspondence over the years demanding we shut our company down or to change our name since he claimed to operate in the same jurisdictions (Virginia, Maryland, and DC) as we did. However, despite Mr. Morris' false claim that his now defunct company operated "nationwide," this was never the case. Mr. Morris' failed business only operated in a few states, including Oklahoma, Texas, and West Virginia. Moreover, even prior to his business' ultimate demise, he operated his business illegally as it was not even properly licensed by each states' regulatory authorities during the time it was still in business. - Sentry Force Security LLC holds trademark rights to the name "Sentry Force Security" with the United States Patent and Trademark Office (# 98039978). Sentry Force Security LLC is also the owner of a registered service mark for the name "Sentry Force Security" with the Virginia State Corporation Commission. - Mr. Morris shamelessly writes about integrity and ethics under the guise of a fake customer review, which he ironically forgot to take his initials off of. Mr. Morris is a disgruntled owner of a now failed and defunct security business which he regrettably saw fit to take out on us, an unrelated business over 1,000 miles away. Mr. Morris' fake review masquerading as a confused and concerned customer does not only constitute libel but is an infringement of our trademark rights.
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