Judicial Research & Retrieval Services

Positive experience: Meh

Negative experience: I do not recommend this place as the price for their service is too expensive for me; they charged me 75 dollars for translating a one-page birth certificate. It is true that they told me the price beforehand and I agreed to pay it because I needed the document urgently, but when I went on the day they told me the document would be ready, it wasn’t. They told me I had to go back again, and when I returned, the document still wasn’t done, and then the man told me if I could wait a while for him to do it. This seemed unprofessional to me for the high price they charge for the service.

Negative experience: I would go elsewhere. These people have no idea what they’re doing. If you must use them avoid Chase who has no interpersonal skills at all.

Fantastic experience: I have used services of this company recently and all I can say is a big “Thank you”. They are very professional, efficient, they went above and beyond to help me and I can’t thank them enough. They have been in the business for over 26 years and I see why. Very high quality service, very knowledgeable employees, friendly and attentive. Highly recommend.

Fantastic experience: very good service, excellent attention, the people who work there job very well.

Negative experience: I’ve dealt intensely with this outfit since 3/28, almost 3 weeks. I self-filed a case, but am well versed in court procedures as a lawyer and former clerk of courts. Mr. Lalani was at first very helpful with my electronic filing problems, for which he was well paid. Since then, regarding service of process, Mr. Lalani and his firm have been a nightmare. Process in Florida at a condominium should take a day or two as to persons who live at the condo 365 days per year. In this case, however, the process has been going on for 6 days since he had summones to serve. No responsiveness, no email replies, one follow up commitment after another broken. I would not use this firm again and, moreover, I am on the verge of filing a complaint with the appropriate licensing authorities.

Fantastic experience: My experience was smooth from beginning to end. Their work was professional and customer service A1. I'd recommend them to anyone. Their services won't cost you an arm and a leg, LOL! Thank you all for your help. Every penny, was absolutely worth it.

Fantastic experience: If you need assistance in the legal documentation industry I highly recommend Judicial Research & Retrieval Services. They were professional, courteous and most important efficient & cost effective. We were expecting a 10-14 day turn around, they shocked us with less than 7 days and our job was complete, amazing! Highly recommended!!

Fantastic experience: God put these people in my way. I was really lost not knowing what to do. But I received the necessary help. A thousand thanks.

Fantastic experience: I was very well taken care of at this establishment. They directed me step by step and I didn’t feel lost. Thanks to them I solved my issues

Fantastic experience: Wonderful experience professional staff of I could give 10 stars I would

Fantastic experience: I always have a wonderful experience here. Friendly staff and a pleasure to have their help.

Negative experience: I use Judicial Research all the, whether for copies, service of court documents, and ivestigative services, for the past 20 years. Wouldn't think of changing services. Keep up the good work. Gary S. Glasser, Esq.

Fantastic experience: Great service fantastic staff ,I was immediately helped and they where also able to communicate with my mother in Spanish which was very helpful to us. Would highly recommend.

Negative experience: Me and my Mother walked in, we kindly asked for help because we just wasn’t sure or really understood what a certain thing in the paper said. And a man by the name of Max I believe, he was very rude and with a awful disrespectful attitude. He had a very sarcastic tone as well, he made us feel like we were ignorant by not understanding a certain thing. He looked at me and my mother a certain way. Before me and my mom walked in she came in before me hours before, she has said to me that a lady with brown hair she was young I’m unsure of her name, and the man also by the name of max I believe he looked by the age of his 40s - 50s both were very rude to her and very disrespectful. My mom was speaking to them in Spanish and they were making her feel less of a person. She walked in, asking for more information about a certain paper she needs to take to a facility they were very disrespectful, as she tells me she said they would proceed on saying “no Spanish”. When me and her went there together, the only person who kindly helped us was a lady she was young she had blue eyes and blonde hair she was the only kind one in there. In my opinion, the service they have is unacceptable. People with that’s attitude should not be working in places like that at all, when the customer service is not good at all. The way they made me and my mom, especially my mom was very degrading. If anyone reading this, think twice about going and if you do be guarded by the attitudes that they have. I rate this awfully terrible customer service.

Negative experience: I patronize mom-and-pop shops bc I myself own a small business, but the unprofessionalism that I just experienced is beyond reproach and that was just the beginning. After entering the receptionist called for "Carlos" to come to the front to help me, when a young black guy approached from the back office and asked me "what I was looking at" and got in my face. I jokingly said, "everything" thinking he wasn't seriously upset until he physically came chest to chest to chest with me yelling, "I'm not everything and repeating he's not gay don't look at me" all while physically threatening me, to which no one in establishment batted an eye. Then it was a stare down until the real Carlos came out from the back to break things up, and at this point I'm ready to get it on, but it turns out this was just a loud mouth punk. Afterwards, I continued with my order and after everything, they couldn't even make color copies, so I opted for black and white which they charged $.50/each. Finally, the loud mouth came back out, and I advised him he should smarten up and learn to control himself. I never did anything to warrant that type of behavior and told him I didn't know if he was having a bad day, but that's not going to help anything. His response was, "if you let me have a better day I would." My advice is to fire this person and be proactive when it comes to the customer experience you provide, including offering color copies at your print shop.