Phoenix Protective Solutions

Fantastic experience: Great and reliable company. I have used them several times. Highly recommended! Fast service! Loved their Christmas decorations.

Fantastic experience: This is a great location. Nicole is very knowledgeable and was very helpful in my purchasing process. As far as the transfer fees they're pretty reasonable. I would come back here again for my future needs.

Fantastic experience: Awesome, very responsive

Fantastic experience: Went for fire arm fingerprints. They had friendly and professional service. They a host of other services and are very knowledgeable. You will not be disappointed.

Fantastic experience: Excellent customer service! They’re so delightful and I would recommend to everyone!

Fantastic experience: Very friendly with excellent service. Thank you!

Fantastic experience: professional and the turn around time was accurate. I will refer and revisit.

Fantastic experience: I've gone to several places before for various fingerprinting and passport services. Phoenix stood out from the rest! Their staff was friendly warming and very helpful in getting me all the items that I needed. They knew exactly what services to offer and their prices were very competitive with the rest of the market. Customer service is very important to me and any place that I spend money should make me feel like a valued client. Phoenix Protective Solutions knocked this out of the park. I will only be returning to them for all my future needs and will be recommending them to anyone in the future!

Fantastic experience: Great Black Owned Business, Great Customer Service, Great Prices as well.... This Office is Clean and your welcome with a Smile. The Staff is beyond helpful and will go beyond your questions to find your the answers.

Negative experience: First the young girl greeted me rudely. I told her why I was there and she asked me my name. Then she said oh you’re not the lady who canceled! I was like obviously not since I’m standing here 10 minutes early. She tried to charge me for 3 sets of prints for MSP licensing renewal. Everyone knows you only need one set since it’s going to the same agency and all the renewals are on one application. I try to support black owned business but they are super greedy. The young girl who is the receptionist and who does all the fingerprints isn’t knowledgeable or comfortable about her job duties. She called the owner or manager asking what codes to use and the owner told her to charge me an additional $120 for the renewal of my MSP licensing. They wasted my time after I prepaid $60 for live scan prints. Who pays $180 for fingerprints? Needless to say I reported them to Maryland State Police.

Negative experience: Great customer service but the turn around on getting your results are awfully long. I got at the end of March. I still have not received my results.

Fantastic experience: Made an appointment online for fingerprinting. The scheduling was effortless. The office was easy to find. They were very friendly and helpful! They did a great, quick, and beyond satisfactory job! Very grateful for their service!