
Premier Protection & Investigations

Information about Premier Protection & Investigations
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-16h
Professional Private Investigation Firm
Premier Protection & Investigations: Reviews
Fantastic experience: They were professional, quick and responsive to my request. Will definitely be using them again.
Fantastic experience: Look no further, this business doesn’t play and will find whatever you are looking for. They are the most trustworthy and hard working people you will find.
Thank you for the review! We truly appreciate it!
Fantastic experience: I 100% recommend Steven to help with your services. He was so helpful and quick. Great service and best decision I made in a long time.
Thank you for the kind words! We are always happy to help!
Fantastic experience: I recently work with Leslea and Steven, and they were WONDERFUL to work with. Very responsive, professional, kind, and courteous. I hope I get to work with these fine folks again because it was an absolute delight. I highly recommend these two and their team!
Thank you so much Michael! It was likewise a pleasure to work with you. Stay safe and healthy!
Fantastic experience: Steven and his team are the absolute best. I cannot say enough fantastic things about them. His team is quick, reliable, and great in every way.
Fantastic experience: They helped me out with a case that's been hard to track down and gave me some resources I wouldn't have had without Jessica's help. 5 stars
Thank you so much for the kind words! We are happy to help. Good luck with everything in the future.
Fantastic experience: PP&I handled our case professionally and quickly. They were very responsive to our questions and worked with us to get us exactly what we needed. I highly recommend their services to anyone.
Thank you very much! The pleasure was all ours.
Fantastic experience: Personally used this company for process work to my extremely difficult to locate ex-husband. They found him quickly and efficiently. No one else was able to do it!! Highly recommend for anything you need!
Thank you for the kind words. We are so glad we could help.
Fantastic experience: They are the best! We cannot be more satisfied with their work, diligence, and professionalism. If you need someone who is willing to do whatever it takes to assist you and uncover what you need, give them a call!
Fantastic experience: Premier Protection & Investigations provides exceptional service. I work for a law firm in Oak Ridge. Premier almost always retrieves lawsuits or subpoenas that require service of process on the date we call them (unless it's late and then they pick it up early the next morning). They never fail to quickly and professionally get the job done. Their attention to detail, promptness, and professional are impressive. I recommend them without hesitation.
Thank you for the kind words Christy!
Negative experience: I have had a horrible experience with one of their employees delivering paperwork to my home multiple times. She is very unprofessional and rude. My paperwork was filed on May 1 and not delivered until May 18 which is unacceptable. She called late on Saturday afternoon to deliver when my husband and I were at the movies. I told her she could deliver at 7 PM and she shows up an hour late after I have to call and remind her to come. She throws the paperwork and then when I ask her not to back out until I get my small dog, she purposely tries to run over him as I scream for her to stop. She then screams mocking and laughing at me. I barely got to him before she almost hit me and my dog with her car. My husband called the supervisor and although he said he would make a note in her file, I knew it would not be handled appropriately just like the last time we had issues with her not delivering our paperwork and he did nothing. This company is not professional. This type of behavior should not be accepted but seems to be almost encouraged as there is no discipline. I do not recommend anyone using this company if the work you need is important. They do not have you sign anything stating that you received the paperwork so there is no receipt of the transaction. Very unprofessional.
Alison, I’m sorry that you are upset. I know it can be very upsetting to be served papers for a lawsuit, especially when it’s the second time in less than a year. I can’t begin to imagine the emotions and stress you may be experiencing. To address your first concern, although the court may have issued the lawsuit on May 1, we were not hired until the afternoon of May 17. It was past the cut off time for us to serve them the same day, so that’s why we contacted you in the 18th. To address your second concern, we try to do everything in our power to accommodate everyone’s schedule. We have other defendants/witnesses we have to meet and serve, so sometimes we cannot meet at an exact time/place. To address your third concern, we will not have the same process server work your file, if you find yourself in another lawsuit. She has only had two complaints in her tenure with us. Both complaints were from you. Her version of events and your versions of events contradict each other. If you have any evidence to support your allegations, we will be happy to investigate them further. She has absolutely no reason or incentive to be rude to anyone she encounters. We act as an impartial, third party when we serve papers. We are just the messenger. We do not act as an adversarial entity. Keep in mind, an unsupported, verbal complaint, although taken seriously (and documented in her file), cannot be grounds alone for reprimanding or terminating her. We have to take into consideration that she has financial obligations and a family that she helps support, much like the rest of us. Lastly, in the State if Tennessee, a Process Server is not required to obtain a signature from the defendant/witness. The affidavit of the Process Server, which is returned to the court, acts as proof of delivery. It’s not your place to understand the laws/rules governing civil procedure, so I can empathize with how the process may seem confusing. I wish you the best of luck in the future. Although, the chances of us serving you yet again is very slim, if we ever have to, we will be sure to have a supervisor handle your file. Respectfully, Steven On behalf of the P.P.I. Team
Fantastic experience: This company is awesome I got all the information I needed and help me out a lot .
Thank you for the review.
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