CIChecked

Negative experience: I have gotten great responses from their care team however the work they do not so much. My new employer and I have been asking for a month for them to expedite the process bc they have 2 searches out of 14 left for 3 weeks now. They are hurting my family and livelihood because of negligence and that's not okay.

Fantastic experience: I was tasked with selecting a new background checking service, one who could provide impeccable customer service, quick turnaround time, potentially a cheaper solution (most organizations in NYS are running a statewide search through NYS OCA, which has a hefty $95 fee per search) Commercial Investigations offers a NY Cursory Indicator search which is MUCH CHEAPER. Furthermore, no initiation or set up fee, received access to their online portal within a couple of days, results come back within a couple of hours, they are LOCAL to NYS, based in Albany, NY, Women owned and operating since 2004! For those of you in HR or doing background checks, you know the costs, you know the mergers and acquisitions going on with these larger, global background checking services, you know their customer services isn't good, they are taking away dedicated reps, outsourcing their call centers, forcing you to pay upfront and discontinuing invoicing, and the list goes on. If you are in need of a new background checking service or are even interested in just exploring a different one, PLEASE contact Commercial Investigations. You won't be disappointed.

Fantastic experience: Very friendly employee working in a bright and relaxed atmosphere.

Fantastic experience: Great service

Fantastic experience: I never leave reviews. However, with the stellar customer service employee Brittany provided...well it definitely shouldn’t go unnoticed and I wouldn’t have felt good about myself without sharing my experience. I’ve been a business professional for a long time and I’m usually accustomed to mediocre to good/average customer service. Today however, I was completely blown away and actually stunned by the superb experience I received working with Brittany. Not only was I impressed with immediate and professionally friendly response. I was WOWED by the instant and accurate results provided for my inquiry. Instant and accurate results doesn’t even do her justice. BRAVO, Latham NY CRIMINAL INVESTIGATIONS LLC. Today, I’ve become a lifelong client because of this spectacular experience! I will also highly recommend your services to my extensive professional network. You guys struck gold when you hired Brittany to the organization! Warmest regards, Seth - Impressed, wowed and now life long client.

Fantastic experience: My company, CheckWise Payroll, has worked with Commercial Investigations for over 10 years and we highly recommend them. They are a knowledgeable team of professionals that are great to work with.

Fantastic experience: Michelle Pyan and her team at CI are the best at what they do. My organization is multi state and they are able to fulfill all the state specific requests that we have made. They are a very responsive and very smart group of individuals.

Fantastic experience: Commercial Investigations's customer service is exemplary. They respond promptly and the staff is always willing to go the extra mile for their clients. Highly recommend using this company for pre-employment background investigations.

Fantastic experience: Excellent experience, very professional personnel.

Fantastic experience: Always get a helpful and friendly person on the phone.

Fantastic experience: Anyone that picks up the phone at Commercial Investigations is professional and friendly. Any questions I have are answered right away by either an investigator or the president of the company. It's a pleasure working with them!