Freestate Investigations, LLC

Fantastic experience: Freestate was EXTREMELY helpful, customer service was patient and informative, and service was swift and quick. Will definitely be using again

Fantastic experience: Did an excellent job handling my case. 10/10 would recommend!

Fantastic experience: Our go to process server. We use them for all of our MD jobs and they have connections with servers all over the country. I highly recommend them.

Fantastic experience: I needed to find a process server in Maryland and I can't recommend Freestate enough. They served the individual almost immediately upon receiving the documents and answered every communication I sent them. The company is reliable, efficient and very courteous and I would not hesitate to use them again.

Negative experience: I had the opportunity to speak to a Steve, whom was rude, unprofessional, I agreed with the other reviews I read. Don't be in this business if you are going to scam customers, and try to rip somebody off. Customers do pay attention to reviews, I stated, to Steve says he is a manager if I don't receive my refund of $85.00 an my documents are not destroyed I will file a court matter in DC Superior Court against the owner of this company! My refund better be back in my account within 24 hrs.

Fantastic experience: I use this company regularly for my serves in Maryland & DC and they do a great job. They always finish the job well before I expect them to get them done. Quick turnaround on Affidavits for the courts! I definitely recommend them!

Fantastic experience: Very reliable, got the job done fast. Recommend Highly

Negative experience: tldr: Freestate Investigations served the wrong person and refused to refund me. Rude and threatened to hang up on me. Look elsewhere! I had a terrible experience with this process server. I explicitly described the individual that needed to be served. They served it to a man of a completely different ethnicity!!! When I explained their mistake, they refused to refund me for the improper service. I had to spend additional court fees to renew the claim again. When I asked them to come to court to testify to support the validity of their service, they said they would only do so for $450 which is clearly prohibitive. When I said that I would place a complaint to the Better Business Bureau (which I will) the man that I spoke with said that he does not care and threatened to hang up on me. For those that need service, I highly recommend looking elsewhere.

Negative experience: Owner was very rude refused to take case even though it was within services offered and hung up in my face twice don’t not use.

Negative experience: This company refuses to provide an affidavit I was promised two days ago. They would not answer my phone calls until I blocked my number and then claimed to have not received my calls or the voicemail I left. The affidavit is required by the court. I would not deal with them.

Negative experience: Mr. Paul Koch of Freestate Investigations was hired as a private process server. I sent the papers I had along with the agreed-upon fee of $75. Mr. Koch contacted me to say that I needed to file the papers with the court first, and I responded that I did. (I did not realize I was supposed to wait for a Writ of Summons from the court as I have never sued anyone before.) He did not respond to indicate that additional paperwork was needed, then "served" the papers. When I later realized that the papers were not in fact served, I contacted Mr. Koch again. At this point, he did not respond to any of my questions or emails. I sent the Writ of Summons to him, which he served properly this time. He also sent a bill for $85. When I contacted him to express my dismay at not only being charged twice, but that the cost was higher, his attitude was that it was basically my fault. I believe that Mr. Koch acted in bad faith and took advantage of someone who did not know the system. He clearly knew that I should have had additional paperwork the first time, but he did not mention it to me. I told him that I did not agree to the additional $85 charge, and that if he had told me that when I contacted him the second time, I would have declined his services. Again, I believe he acted unethically and in bad faith.