
American Investigative Services, Inc.

Information about American Investigative Services, Inc.
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American Investigative Services, Inc.: Reviews
Fantastic experience: American Investigative was the third agency tried to investigate my mother’s boyfriend . The last two agencies were amateurs. Luckily American dug deep and found out the dark secrets of this terrible boyfriend . We were able to convince my mom finally! Thank you !
Fantastic experience: I retained the services of AIS to find two cousins from two different families both located different countries (Sweden and Australia). Originally, I used a service in NYC but they were not at all helpful. AIS took 3 weeks and they located both cousins (photos, email, cell numbers and address) . Amazing! Thank you so much!
Negative experience: Run, don’t walk . . . away from this agency! I hired them to do a background check on a person and explained that my attorney needed the information asap. On the original phone call, I was quoted $400 by the woman who answered the phone. Later, when I spoke with Jay Groob, the owner, he said for $2,500 he could do a “complete” check. My biggest concern was that this person was married and/or divorced in New York, and we needed that verification. I provided Jay with names, dates, addresses, etc. because I had already done some checking myself. I explained that I couldn’t get any more information on the marital status in New York because I was told that information would only be given to the married parties. When I asked him about that, he said he had “other ways.” Five weeks later, our attorney still had no report. I assumed it was because he was doing the “thorough” investigation he promised. We had to call to finally receive the report; and when it was received, it didn’t contain the criminal portion. . . . thus, another phone call to them. They then sent the criminal portion and said it was a mistake that it wasn’t done. Also, we discovered later that the person in question was very nervous about what the findings would reveal. Well, they didn’t reveal much because I believe only perfunctory work was done. His “ways” were only a “way” to get $2,500 versus $400. Run . . . don’t walk!
Dear Cynthia, We appreciate your feedback and take all reviews seriously. However, we would like to clarify a few points. When you first contacted us, we provided a quote of $400 for a basic background check, as you correctly stated. Upon further discussion, you requested additional services, including a search for marital status in New York and a complete financial investigation. We clearly explained that divorce records in New York are restricted and only accessible to the parties involved. Despite this limitation, you chose to proceed with a more comprehensive investigation, which was quoted at $2,500. Throughout the process, we provided regular updates at your request, and there was no indication of dissatisfaction at the time. Additionally, the missing criminal portion was a clerical error, which we corrected immediately upon notification. It's unfortunate that you feel this way nearly a year later, as we strive to provide thorough and professional services to all our clients. Our over 45 years of service and numerous positive referrals and reviews speak to the quality and professionalism of our work. If there is anything further you would like to discuss, please feel free to contact us directly. We remain committed to resolving any concerns. Sincerely, Jay Groob President American Investigative Services, Inc.
Fantastic experience: Great place to hire people to investigate basically anything from missing persons to insurance claims and being sued and to just about everything that can be investigated
Fantastic experience: AMI, very professional, experienced, great to work with, receptive and constant communication with us. Thank you!
Thanks Frank!
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